iCapital is powering the worlds alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, & banks evaluate & recommend bespoke public & private market strategies for their high-net-worth clients. iCapital services approximately $176 billion in global client assets invested in 1,433 funds, as of December 2023. 

iCapital has been named to the Forbes Fintech 50 for six consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); & a three-time winner of MMI/Barrons Solutions Provider award (See link below). 

About the Role 

The Service Center Engineer will be responsible for providing enduser assistance, issue resolution, installation, troubleshooting & restore services in support of applications, computer systems, peripherals, & devices. This role reports to the Assistant Vice President Manager of Corporate Technology. 

Responsibilities 

• Manage user access provisioning & deprovisioning.  
• Lead the device refresh program.  
• Collaborate with senior members on project initiatives.   
• Assist in testing & deployment of new systems, platforms, & applications.  
• Prepare hardware & software for new employees.  
• Perform root cause & impact analysis to investigate corporate application issues & make recommendations for potential solutions.  
• Document incidents & tasks in Corporate Ticket Management System  
• Participate in after-hours on call schedule.  
• Develop & maintain support documentation.  

Qualifications 

• 3+ years of recent end-user technical support experience 
• 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange) 
• Minimum of 3+ years of experience in desktop technologies (Windows, MS Office) 
• Experience with MDM solutions 
• Experience with PowerShell 
• Experience with Mac OSX a plus 
• Experience with basic networking a plus 
• Experience with A/V systems is a plus 
• Excellent written & verbal communication 
• Strong time management & ability to prioritize 
• Able to thrive in a fast-paced environment & work effectively under pressure 
• Able to maintain composure & professionalism in stressful situations 

Benefits 

The base salary range for this role is 100,000$ to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, & an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, & virtual mental health counseling, parental leave, & unlimited paid time off (PTO). 

We believe the best ideas & innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, & some positions will be designated in-office jobs, based on their function. 

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ 

iCapital is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.