Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

The Salesforce Operations Support Associate is responsible for supporting & interacting with all internal users of our systems. The Salesforce Operations Support Associate will work closely with members of the Salesforce support team in responding to cases & escalations from users, ensuring user satisfaction in the entire end-to-end process of support. Youll also be responsible for determining & solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication & documentation is key in succeeding in this role, as it is an internal facing position that interacts with people at all levels & across all functions on behalf of the Salesforce Support team. 

• Responsible for actively managing the internal support queue as requests come in throughout the day from users
• Communicating thorough responses which convey appropriate user-directing solutions via our Salesforce application
• Ability to manage user satisfaction via detailed & accurate instructions 
• Building out an internally facing knowledge base to help automate support processes & ensure correct attribution of client cases to the given solutions
• Proactively engage users to determine the best way to accomplish what they are looking for, & give detailed proposals to the team
• Daily Salesforce administration, such as record creation & data entry
• Regular data quality Q/A & clean-up within Salesforce & other systems as necessary
• Work with your team to determine the best solutions to create operational efficiencies across the Support Team
• Build & configure features & customization within Salesforce to meet the Support Team needs
• Keep up to date with new SFDC features & releases in order to use all tools at our disposal & optimize builds
• Special projects as identified by management

Who you are

• 2+ years of SFDC Administrator experience, preferably in online media
• Bachelors degree from an accredited institution or equivalent work experience
• SFDC Administrator Certification
• Proficiency in MS Excel & Word & experience working in a Salesforce system
• Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit
• Organized with rigorous attention to detail, drive for excellence, & a positive can-do approach
• Ability to adapt to & embrace change
• Very strong interpersonal, communication & presentation skills
• Comfortable working in an agile environment with a team of administrators
• Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels
• Strong analytical & problem-solving skills with the ability to work independently & collaboratively
• Ability to set goals, meet/exceed deadlines, & successfully manage multiple assignments concurrently
• Ability to clearly & effectively communicate with users & all levels of management across different functions
• Highly motivated team self-starter & team player

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$60,000-105,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!