Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

As a Customer Success Director - Rockerbox, you will be the primary strategic partner for a portfolio of high value enterprise customers. This is a high impact individual contributor role in a fast evolving environment, focused on delivering measurable outcomes, ensuring adoption of our unified measurement platform, & driving revenue retention & expansion within your accounts.

You will work cross functionally with Product, Engineering, Sales, & Support to ensure our customers achieve maximum value from Rockerbox from onboarding through long term partnership. This role requires strong ownership, comfort navigating ambiguity, & the ability to balance long term strategy with urgent customer needs.

What You'll Do

Customer Outcomes & Strategic Advisory
Serve as the trusted advisor & day to day lead for a portfolio of ICP >$100K ACV enterprise customers
Develop strategic customer success plans that align Rockerbox capabilities with customer objectives & maturity
Drive adoption of platform features including MTA, testing, MMM, & data warehousing
Deliver proactive guidance & frameworks to help customers leverage Rockerbox for decisioning

Retention & Growth
Own revenue outcomes across your book of business in coordination with the Client Partner team
Identify & close expansion opportunities in partnership with Client Partner team
Mitigate churn risk through early detection, structured action plans, & executive engagement

Onboarding & Program Management
Partner with Implementation to ensure accurate & timely onboarding
Establish clear success criteria & ensure customers achieve measurable business value milestones
Navigate shifting priorities & evolving customer needs while maintaining forward momentum

Executive & Cross Functional Alignment
Lead recurring customer calls that highlight impact, risk, & future opportunities
Collaborate closely with Product to represent customer needs & influence product direction
Take ownership of complex customer escalations, coordinating cross functional teams to drive resolution while maintaining executive trust

Thought Leadership & Operational Impact
Create customer facing materials & internal enablement that elevate the discipline of Customer Success at Rockerbox
Identify systemic friction & proactively improve internal workflows, playbooks, & cross functional alignment

Who You Are

• 6+ years in Customer Success, Consulting, or Strategic Account Management with enterprise level scope
  Proven experience managing large, complex accounts with measurable business outcomes
  Strong data literacy & experience with marketing analytics & media performance optimization a plus
  Ability to translate technical concepts into clear, compelling narratives for marketing & executive audiences
  Collaborative communicator who builds strong relationships across varied stakeholders
  Demonstrated ability to operate with high autonomy, make decisions in ambiguity, & drive outcomes without heavy oversight
  Experience leading executive conversations & aligning multiple teams around shared goals
  Comfort balancing long term strategic planning with urgent, high visibility customer needs

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $86,000 - $163,000. This role will also be eligible for bonus/commission (as applicable), equity, & benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!