Warby Parker is on the lookout for a manager to lead cross-functional projects & teams to improve processes that support our growing vision insurance business. In this position, youll help build a great experience for customers using their vision insurance. Youll thrive here if youre a resourceful team player & a great communicator whos eager to roll up their sleeves & dig into the customer experience. Sound a lot like you? Read on!

What you'll do:

• Specialize in relationship management, issue tracking, & customer support. Manage projects aimed at improving customer experience & communication & oversee launches of new initiatives.
• Develop our insurance carrier relationships, manage agendas, & facilitate regular carrier meetings
• Escalate issues to carriers as needed & track their status
• Manage projects as a key PM for the managed vision care team
• Oversee & report on carrier-specific rollouts & changes
• Track & share progress & risks on insurance-related projects, & provide input for monthly & quarterly business review decks & other report-outs
• Serve as a point of escalation & troubleshooting for customer issues related to insurance
• Support testing in a stage environment for any new tech updates, product launches, & expansions
• Monitor & make strategic recommendations for insurance-related NPS considerations
• Develop communication for store/CX/OD/internal training to support an excellent customer experience, including changes, launches, & carrier expansions
• Collaborate with cross-functional partners across all aspects of our business to ensure we deliver an amazing customer experience & achieve our performance goals

Who you are:

• 5+ years of relevant experience with vision insurance benefits
• Proven project or initiative management skills
• A strategic, analytical thinker with solid problem-solving skills
• An excellent communicator (in groups big & small) with strong interpersonal skills
• Always on top of things & unflappably professional: an organizational powerhouse whos able to prioritize & manage the details of multiple initiatives at the same time
• An effective team player when working with key cross-functional stakeholders
• Not on the Officer of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)