We are looking for a Lead UX Researcher to lead & support research for our Growth & Core Websites product teams. You will focus on a mix of exploratory work with prospective & current users, as well as iterative product development work for core website product enhancements. You are passionate about understanding user behaviors, needs, & motivations & highlighting them across the organization. You will work closely with product owners to guide the direction & influence of Research & product improvements - staying involved with the product teams & maximizing their ability to understand & act upon customer needs.

You will report directly to the Senior UX Research Manager in our NYC headquarters. This is a hybrid role working from our NYC office 2 days per week.

You'll Get To

• Work with a mix of highly collaborative & engaged product teams!
• Identify opportunities that inspire change within major areas of business while executing & informing research on a Group & team level.
• Build & nurture partnerships with product managers, designers, data scientists, analysts, & engineers at all levels.
• Lead end-to-end, high impact exploratory research while simultaneously teaching & helping cross-functional teams conduct lightweight research on their own.
• Present to leadership & find compelling ways to illustrate research findings in order to influence stakeholders & product roadmaps.
• Advocate for research within the organization & on your teams by guiding stakeholders toward the best areas of study, methodologies, & a shared understanding of our users.
• Identify patterns in research happening across teams & establish core insights that impact ongoing prioritization.

Who We're Looking For

• 7+ years of prior UX Research work experience. Previous education & training taken into consideration.
• Deep understanding of UX/Design research methods, knowing when & how to apply different methods & customize them to teams' needs & constraints.
• Experience owning mixed-methods research end-to-end & driving the evolution of multiple projects at a time to influence product & teams' directions.
• Track record of proactively identifying new initiatives that help establish the roadmap & strategy of multiple feature areas & improve team productivity & process.
• Effectively able to instruct non-researchers on research fundamentals & best practices when conducting lightweight research.
• Comfortable providing focus & direction to multiple stakeholders when faced with ambiguity & technological constraints.
• Familiarity with analytics & quantitative research & comfortability working alongside quantitative research partners.
• Experience working B2B / Enterprise.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $154,000 - $210,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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