Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Digital Product Manager, NYC (hybrid)

All prospective candidates must currently reside in the NYC Metro area & be able to reliably commute to our Corporate HQ in Manhattan 2-3x/week

We are seeking a highly skilled & experienced Digital Product Manager to drive the roadmap & execution of Convenes digital products as we continue to evolve towards becoming a more tech-enabled organization.This opportunity is suited for someone who excels in creating excellent consumer experiences, internal process improvement, project management, empathy, data-driven decision making, & an overall understanding of digital technology in the office environment. 

What Youll Be Doing

• Contribute to the product vision & support the development of the roadmap for Convenes customer-facing tools
• Identify opportunities to optimize the user journey across acquisition, conversion, retention, & loyalty stages.
• Collaborate with stakeholders to prioritize features & enhancements; balancing business value, user needs, & technical feasibility.

• Help communicate & reinforce the product vision across internal teams
• Contribute to defining success metrics & quarterly goals with the Technology team to measure success individually while also managing the product roadmap.
• Collaborate cross-functionally with design, engineering, marketing, sales, & other stakeholders to align on priorities, communicate product vision, & ensure smooth execution across teams.
• Establish repeatable procedures, in collaboration with business stakeholders, to reliably roll changes out to the organization in order to see rapid, iterative improvements.

• Create detailed product requirements, user stories, & acceptance criteria for features & enhancements.
• Oversee sprint planning & backlog grooming, ensuring alignment with the roadmap & quarterly goals.
• Develop & implement workflows that enable efficient customer retention strategies, email marketing campaigns, & loyalty programs.

• Manage multiple projects & deadlines simultaneously without sacrificing quality

• Define, track, & analyze KPIs such as engagement, retention, & conversion guide prioritization.

• Leverage product analytics tools & user insights to drive prioritization, measure impact, & champion a data-informed culture across the organization
• Support the implementation & integration of financial systems, including the setup of foundational processes & a future migration to a new CRM & ERP environment.

What We Look For:

Product Management Expertise

• Expertise with agile methodologies, the Product Owner role specifically,  & working with agile tools, such as Jira
• Ability to balance long-term goals with short-term priorities.
• Skilled at identifying opportunities to improve products based on market trends, user feedback, & quick iterative wins for the business. 
• Substantial Product Management experience covering both user-facing & non-user-facing products.
• Ability to quickly absorb technical concepts & effectively simplify & communicate them to a non-technical audience.
• Excellent written & oral communication skills.
• Creative problem solving; able to identify real obstacles & viable solutions.
• Outcome-oriented; not reactionary; articulates the desired outcome & works collaboratively to create a path to achieve it.
• Solid understanding of financial metrics (e.g., cost-benefit analysis, customer acquisition cost, & ROI).
• Detail-oriented with strong organizational skills.
• Apply prioritization frameworks (e.g., RICE, MoSCoW) to ensure product decisions align with business goals
• Incorporate user insights through interviews, surveys, & usability testing to validate product decisions
• Comfortable documenting requirements, decisions, & roadmaps in tools like Confluence or Google Workspace

Technical & Analytical Skills

• Strong understanding of APIs, data flows, & system integrations to effectively communicate with developers.
• Deep understanding of funnel metrics, customer journeys, UX best practices, & conversion optimization techniques.

Additional Preferred Skills

• Knowledge of SEO principles & digital marketing best practices.
• Certifications in product management (e.g., Pragmatic Institute, CSPO).
• Knowledge with documentation of tools like Confluence Google Workspace
• Experience with system migrations, ERP or CRM integrations, or financial tools is a strong plus.

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $110,000  Salary Max: $125,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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