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BarkAir Concierge
New York, NY, Los Angeles, CA, Miami, FL & London England, UK.
ABOUT BARK
Here at BARK, we love dogs & their people. Were looking to make all dogs happy throughout the entire world (were not kidding). Think Disney for dogs -- we make magic for dogs & their people through our products, events, & experiences.
Our ambition level is high, the opportunity is huge, & our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats & clever toys. Since then, we've shipped more than 70 million toys & treats to dogs across the world & use all of that direct customer feedback to inform new initiatives & ways to make magic between dogs & their people. Weve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.
THE TEAM
The BarkAir team is responsible for the strategy & implementation of curating the premier truly dogs first flight experience in the travel industry. This team will focus on developing unique care & experiences during pre-booking, ground, flight & arrival.
WHO WERE SNIFFING FOR
At BarkAir, our sky-high mission is to roll out the red carpet for all our two-legged & four-legged passengers. Picture this role as the ultimate blend of concierge & canine caretaker, where every day is about ensuring tails are wagging at cruising altitude.
As a dog-loving member of our team, your responsibilities will include:
- Pup Wellness Consultant: Ability to assist with pup consultations, handling dogs with care & professionalism. Open to providing in-air care to pups during consultations. This may include dog massages & spa treatments to help the pup de-stress.
- Creating Positive Relationships: Your friendly demeanor & cooperative spirit will ensure that every interaction with humans, dogs & BarkAir partners leaves a lasting positive impression.
- Best In Class Customer Experiences: As the face of our company, youll deliver legendary customer service to pups & dog parents traveling & those in need of baggage assistance & handling. Your keen eye for detail & proactive action to our customers' needs are mission-critical & will make their journey a delightfully memorable one.
- Seamless Journey Management: You're the orchestrator of smooth operations, from the moment passengers check in to the time they collect their luggage. You'll be the hero at the curbside, the guru in the lounge, & the guardian in the skies, ensuring every part of the BarkAir voyage seamless & breezy.
- Navigating the Unexpected: Flight delays, misplaced toys, or a surprise case of the zoomies - you handle it all with grace & agility, making sure every bump in the road (or air) is smoothed over with BarkAir's trademark care & attention.
- Being the Know-It-All (In The Best Way): From the latest in fare deals to the schedule of our next dog-friendly destination, you're the encyclopedia of all things BarkAir, ready & eager to share your knowledge.
- Documentation & Reporting: Completing necessary forms & reports accurately is part of the role, ensuring smooth operations & compliance with company & FAA standards.
- Adaptability: Duties may vary depending on passenger & business needs, requiring flexibility & a willingness to assist where needed is a must.
Knowledge, Skills, & Abilities:
To excel in this role, you'll need:
- Computer Proficiency: Ability to use computer systems efficiently, including typing skills to meet job demands.
- Attention to Detail: Understanding ticketing procedures, rules, & regulations is essential.
- Teamwork: Working well with others, even under pressure, is the key to success.
- Customer Service Training: Completion of BarkAir Concierge training program, demonstrating your ability to handle various situations.
- Emergency Preparedness: Being aware of potential hazards & the ability to handle emergencies calmly & effectively.
- Communication Skills: Excellent verbal & written communication skills are crucial for interacting with our BarkAir passengers & team members.
- Physical Requirements: Meeting any physical ability requirements listed in the job description, including working within limited spaces & under tight time constraints.
- Professional Appearance: Presenting a well-groomed appearance in accordance with BarkAir standards.
Physical Requirements
- Candidates may need to assist with pup handling. Candidates should demonstrate the capability to regularly lift and/or relocate objects weighing up to 40 pounds.
- Candidates should be capable of climbing, bending, kneeling, & standing frequently & for extended durations.
- Candidates must retain the ability to wear designated uniforms.
- Ability to Travel Domestically & Internationally- 2-3 flights per week
- Flexibility to stay overnight in between flights.
Overall, we're looking for someone who loves dogs & embodies our commitment to exceptional customer experience, teamwork, & serving others. If you're passionate about providing top-notch travel experiences for pups & dog parents, & thrive in a dynamic environment, we'd love to have you on our team!
EXPERIENCE
- 2 - 5 years of Vet Tech experience a plus
- 2 - 5 years year of in-person hospitality experience a plus
- 1 year+ of dog behaviorist experience a plus
EDUCATION:
- Bachelor's Degree From An Accredited College Or Equivalent Preferred
SCHEDULE:
PAY TRANSPARENCY:
$25 to $45 per hourly Travel Per Diem
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