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Convene // conference & meeting spaces
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Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

What Youll Do:

The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, & control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the clients vision for their event is executed, & that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager & ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, & physical meetings products. The Event Production Manager lives Convenes values & exhibits our hospitality standards at all times.  

As the Event Production Manager, you will:

  • Plan & oversee all aspects of meetings programs across our physical, hybrid & virtual products.
  • Effectively communicate both verbally & written, with all level of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner.
  • Effectively listen to, understand, & clarify concerns raised by associates & clients.
  • Serve as a pre-sales support function for our Sales team to advise on applicable deadlines & requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase 
  • Schedule & host kick-off call with client.
  • Develop event timelines, communicate & enforce all pre-production deadlines to clients.
  • Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
  • Prepare & distribute all room diagrams
  • Work closely with culinary & service team to finalize menus & timing
  • Partner closely with our AV teams to ensure the clients AV needs are understood, communicated to AV Operations, & executed properly.
  • Recommend and/or coordinate with third party vendors for event enhancements & experiences (florists, musicians, branding, linens, etc) as required.
  • Host client Run of Show Review with AV Production team for Hybrid Events.
  • Create & maintain detailed event documentation for each booking
  • Track project timelines & status updates in Clickup.
  • Responsible for the creation of PEOs (Program Execution Orders), program diagrams, & invoices for post-contract add-ons. 
  • Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, & other collateral.
  • Conduct pre-event & post-event debriefs for our internal stakeholders.
  • Follow up with client with any post-event deliverables
  • Conduct weekly regular PEO meetings with on-site operations teams.
  • Provide status updates to internal & external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
  • Supervise proper calculation of all program checks & ensure client approval & signatures 
  • Ensure collection of all program balances 

What We Look For: 

  • 3+ years in a customer facing role
  • Prior experience in event planning & project management
  • Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
  • Familiarity with SaaS, event platform/video/web conferencing a plus
  • Strong business acumen & staying cool under pressure
  • Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
  • Able to multitask, & obsessed with customer satisfaction


The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $70,000  Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at  

Were Here For You: 

At Convene, youll receive:

  • Excellent health coverage for you & your family starting day one
  • Medical & insurance navigation support through Eden Health
  • Flexible vacation time plus time off for your birthday
  • A Holiday closure each year to allow all employees to unplug & recharge 
  • 401K plan with company matching
  • Professional development support 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team & the business in the work that you do 
  • A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)


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