Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.
What Youll Do:
The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, & control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the clients vision for their event is executed, & that the client is fully supported from kick-off to post-event. The Event Productions Manager acts as project manager & ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, & physical meetings products. The Event Production Manager lives Convenes values & exhibits our hospitality standards at all times.
As the Event Production Manager, you will:
- Plan & oversee all aspects of meetings programs across our physical, hybrid & virtual products.
- Effectively communicate both verbally & written, with all level of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner.
- Effectively listen to, understand, & clarify concerns raised by associates & clients.
- Serve as a pre-sales support function for our Sales team to advise on applicable deadlines & requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase
- Schedule & host kick-off call with client.
- Develop event timelines, communicate & enforce all pre-production deadlines to clients.
- Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
- Prepare & distribute all room diagrams
- Work closely with culinary & service team to finalize menus & timing
- Partner closely with our AV teams to ensure the clients AV needs are understood, communicated to AV Operations, & executed properly.
- Recommend and/or coordinate with third party vendors for event enhancements & experiences (florists, musicians, branding, linens, etc) as required.
- Host client Run of Show Review with AV Production team for Hybrid Events.
- Create & maintain detailed event documentation for each booking
- Track project timelines & status updates in Clickup.
- Responsible for the creation of PEOs (Program Execution Orders), program diagrams, & invoices for post-contract add-ons.
- Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, & other collateral.
- Conduct pre-event & post-event debriefs for our internal stakeholders.
- Follow up with client with any post-event deliverables
- Conduct weekly regular PEO meetings with on-site operations teams.
- Provide status updates to internal & external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
- Supervise proper calculation of all program checks & ensure client approval & signatures
- Ensure collection of all program balances
What We Look For:
- 3+ years in a customer facing role
- Prior experience in event planning & project management
- Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
- Familiarity with SaaS, event platform/video/web conferencing a plus
- Strong business acumen & staying cool under pressure
- Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
- Able to multitask, & obsessed with customer satisfaction
Compensation:
The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.
Base Salary:
Salary Min: $70,000 Salary Max: $75,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors.
Who We Are:
Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In. Learn more at https://convene.com/
Were Here For You:
At Convene, youll receive:
- Excellent health coverage for you & your family starting day one
- Medical & insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug & recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team & the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)
#LI-DK1
|