Overview

We are a people-powered beauty ecosystem, leveraging unique & engaging online & offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, & how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, & ripe for building upon. Our next step is to bring Glossier to more people in more places.  We are inclusive, customer-devoted, curious, courageous, discerning, & results-driven.

Our Creative team is seeking a strategic, creative, collaborative & highly-organized Director to lead our Creative Operations capacity. Creative Operations is a workgroup within our in-house Global Creative team, responsible for intake, validation & prioritization of creative requests, development & maintenance of a unified job tracking system capable of real-time status & tailored team dashboards, development of both discrete project & high-level campaign schedules, creative resource management, trafficking, print & object specification, & release of final artwork. Creative Operations also serves as our primary bridge to cross-functional stakeholders & senior leadership, principally Brand Marketing, Wholesale, ECOM & Product Development/Marketing.

Day to day, youll be leading, mentoring & orchestrating a team of Creative Project Managers at various levels of experience, to assure all creative requests, big & small, are executed in alignment with exacting brand standards, on time & under budget. To do so, you will partner intimately with each of our Creative team leads, & their respective disciplines (Creative Strategy, Copy, Brand Design, Packaging & Merch Design, Art Direction, Visual Merchandising & Experiential, & Asset Production) to continually evaluate & optimize existing workflows, & assure each workgroup is set up for success at the onset of, & throughout, any given project. Together, we will bring inspiring, resonant brand stories & product innovations to our growing community audience.

The ideal candidate is an experienced creative & team leader, has a systems-thinking approach to establishing creative workflow processes that dovetail with higher-level corporate processes (e.g. alignment to the greater company GTM calendar/process), is capable of jumping into tactical project management as needed, & ultimately assures the success of all projects & partners. To do so, they must be passionately organized, an excellent communicator & negotiator, & able to keep a cool head in a fast-paced environment with many simultaneous initiatives.

Six Month Expectations

• Develop strong cross-functional relationships across the organization to enable honest, efficient collaboration between Creative & all partner teams, & to ensure that the Creative team is afforded access to the most current business information generated by partner teams.
• Achieve & maintain complete awareness of all current activity within the Creative studio. Institute tools to make that awareness (always accurate in real-time) available to all Creative team members, increasing the teams ability to self-manage.
• Develop & foster a keen understanding of the Glossier world, our brand, our people & our values. Apply these learnings to all creative project planning & execution.
• Lead the creation & maintenance of project & campaign schedules, inclusive of firm milestones. Clearly communicate those deadlines cross-functionally & escalate risk in a timely manner.
• Join key leadership meetings to provide real-time project status & risk assessment for all active projects, as needed.

Twelve+ Month Expectations

• Propose, champion, implement & document new workflow processes across the creative team. 
• Partner with Asset Production leadership to ensure the translation of briefs into shot lists guarantees both creative/brand integrity, & business efficacy.
• Partner with Asset Production leadership to ensure that the production budget is accurately updated & tracked for reporting purposes.
• Support Creative Director & each Creative team lead in regard to resourcing, to ensure business continuity during spikes in workload, planned PTO/OOO/sabbaticals, unplanned absences, & periods in which we are recruiting for an open role. Partner with HR & Fiance to manage contractor budget.

Qualifications

• 8-10+ years of Creative Operations, Project Management and/or Production experience in full-service studio settings. Beauty, Retail/Fashion, or Prestige CPG industry experience preferred.
• Brand side experience working with Wholesale partners (ie. Sephora, Space NK, Mecca) 
• Deep experience evaluating, implementing & optimizing creative workflow database platforms such as Wrike, Monday, Airtable, Asana, etc.
• Proficiency in Adobe Creative Cloud & Figma are a plus.
• Digital Asset Management (DAM) experience is a plus.
• Full comprehension of standard creative processes across creative disciplines & communication channels.
• Experience partnering with & aligning multiple senior stakeholders & contributors on large-scale product launch campaigns, seasonal campaigns & brand campaigns.
• An ingrained ability to quickly assess project scope & estimate the required resources & time required to execute against any given scope.
• Knowledge of shoot production & the ways by which it can be optimized to maximize the efficacy of the minimum number of assets required
• Experience leading the translation/synthesization of discrete business needs & channel-specific asset requests into integrated, line-itemed deliverable lists & shot lists.
• Strong relationship-building skills, both within creative teams & with Creatives partners, internal & external.
• Excellent oral & written corporate communication skills, with the proven ability to synthesize complex inputs into feasible, actionable project plans with clear roles/responsibilities & firm milestones.
• Strong presentation design & diagraming skills ideal; ability to convey complex ideas & process through use of intuitive visual devices.

In accordance with the applicable law, the following represents a good faith estimate of the minimum & maximum compensation range for this position:

• The estimated annual pay range for this role is $135,000 - 176,000
• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation & benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term & Long Term Disability leave, & a range of other benefits. Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidates qualifications, skills, & experience. 

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We are an Equal Employment Opportunity (EEO) Employer. It has been & will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, & termination.

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