Manager, Business Operations & Analytics, Factor New Channels

Factors New Channels team is focused on expanding into emerging distribution channels beyond our core DTC business - including  B2B, Healthcare, Foodservice, & Retail. As we scale, were hiring a Manager of Business Operations & Analytics to build the operational engine that will power our growth. Partnering closely with GTM, Operations, Tech, Finance, & more, you will proactively identify, design, & build the automated, scalable solutions that will unlock new growth opportunities & drive efficiency. This is a high-impact builder role owning the systems that enable growth for new channels.

You will

• Analyze & Optimize: Act as the operational problem-solver for the New Channels team, conducting deep-dives into our current workflows across GTM, Ops, & Finance to identify & map out bottlenecks & inefficiencies.

• Own & Improve: Own the full process improvement lifecycle by designing, building, & managing automated solutions & custom tooling for key GTM & sales operations workflows (e.g., invoicing, lead routing, reporting), leveraging data from systems like HubSpot & Shopify.

• Build & Automate: Leverage AI tools to solve practical business problems, such as synthesizing unstructured data from customer feedback or Slack channels into actionable business intelligence.

• Visualize & Report: Build & maintain the critical dashboards & reports that track our KPIs, & provide stakeholders with clear, actionable insights derived from your analysis.

• Lead & Implement: Lead cross-functional projects to drive these operational changes, managing stakeholders & timelines to ensure your solutions are adopted & effective.

You are

• An Owner & Collaborator: You are a strong communicator & can confidently manage projects that span GTM, Ops, Tech, Finance, & more
• Analytical & Technical: You are fluent in SQL & are experienced at using AI to drive solutions to business problems. You are excited diving deep into complex datasets, automating processes, building complex models, & creating insightful, user-friendly dashboards in BI tools (like Tableau or Looker) that drive business decisions.
• AI-Fluent: You actively use & build with AI tools to automate work, synthesize information, & solve practical business problems.
• A Builder: You have a proven ability to map complex "current state" processes, identify inefficiencies, & then design, build, & deploy automated, self-running solutions from scratch. You have a keen interest in leveraging new technologies, including AI, to solve practical business problems.
• Self-Motivated & Results-Driven: You are able to work effectively both independently & as a project leader, pushing multiple initiatives to completion with a sense of urgency.

You have

• At least 3-5+ years of experience in a high-growth environment, such as business operations, strategy, consulting, or data analytics.
• Strong analytical & problem-solving skills, with a track record of identifying & eliminating bottlenecks.
• Demonstrated fluency in building automated workflows & proactively using AI tools to solve practical business problems.
• Proficiency with data query languages (e.g., SQL) & data visualization tools
• Experience with GTM systems (e.g., HubSpot, Shopify) or no-code automation platforms is a significant plus
• Exposure to CPG or Retail is a plus

Additional information

• This role is hiring for an immediate start
• This position is hybrid in-office in our FiDi, New York office

Youll get

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO & flexible attendance policy 
• Comprehensive health & wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, & Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, & LGBTQ+
• Inclusive, collaborative, & dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks & responsibilities as needed to meet changing business needs, operational requirements, or other factors.