Squarespace is seeking an experienced Global Employee Relations Specialist to support the People team in fostering a positive workplace. This role will be responsible for investigating & resolving employee concerns, ensuring compliance with global labor laws, & guiding HRBPs on employee relations best practices. As our in-house expert, you will develop & refine processes, templates & tools to enhance our approach to employee relations, enabling quick & effective responses to workplace issues. You will also play a key role in refining our operating model to ensure the right teams & partners are engaged at the right time as we manage basic & complex cases.

You will report to the Head of People Operations. This is a hybrid role that will require 3 days per week in our NY office.

You'll Get To

Investigations & Case Management

• Lead & conduct thorough investigations into complaints regarding harassment, discrimination, misconduct, & policy violations, gathering evidence, interviewing witnesses, & preparing detailed reports with recommended actions.
• Develop & implement logical, structured ER processes that are easily understood & applied across key stakeholders, managers & employees.
• Partner with HRBPs, Benefits, Employment Counsel, Managers & employees to determine the best approach for each case, ensuring consistency & compliance.
• Establish & maintain a robust case management system to track cases, identify trends, & provide data-driven insights to People leadership for informed decision-making.
• Ensure consistent application of company policies & labor laws across multiple regions, collaborating with legal teams to address region-specific compliance requirements.

Employee Relations Strategy & Advisory

• Serve as an advisor to HRBPs, managers & leaders on complex employee relations matters, offering direction on best practices.
• Partner with HRBPs & leadership to enhance conflict resolution strategies, performance management, & employee engagement efforts.

Training & Policy Enforcement

• Develop & deliver training programs for HRBPs, Managers, & employees on workplace conduct, anti-harassment policies, conflict resolution & performance management.
• Advise & educate managers on the interpretation & application of global employee procedures & policies, ensuring consistent application, enforcement & legal requirements.
• Provide ongoing coaching & education to HRBPs & managers on employee relations process, tools, & templates to ensure consistency in approach to enhance awareness & capability.
• Support change management efforts & ad hoc projects & initiatives as needed.

Global Compliance & Risk Management

• Stay current on federal, state, & international employment laws, ensuring compliance with evolving regulations & best practices.
• Analyze employee relations trends, identify risks, & recommend proactive solutions to foster a positive & inclusive workplace.
• Identify opportunities to enhance ER frameworks, policies, & tools to support a positive & productive workplace.

Who We're Looking For

• 8+ years of Employee Relations experience conducting investigations with at least 3 years in a global or multinational setting.
• Bachelor's degree in Human Resources, Business or related field.
• Proven ability to conduct complex workplace investigations with confidentiality, objectivity & professionalism.
• Deep knowledge of global & local employment laws, including, FMLA, ADA, EEO, & other compliance regulations.
• Strong understanding of HR best practices, risk mitigation strategies, & policy development.
• Experience managing a broad range of workplace issues across multiple business lines & stakeholder levels.
• Significant experience as a trusted cross-functional partner, handling sensitive information in a confidential manner & exercising professionalism & discretion in a fast-paced, & agile environment.
• Ability to analyze data, identify trends, & provide insights to drive ER strategy & decision making.
• High emotional intelligence & cultural awareness to navigate global employee relations matters effectively.
• Thorough understanding & application of internal & external HR principles, concepts, practices & standards
• Demonstrated ability to drive large-scale projects, improve processes, & implement scalable, practical solutions. & cross-functional alignment, simplifying complex issues, & designing & operationalizing scalable, practical solutions.
• Excellent written & verbal communication, conflict resolution, & problem-solving skills.
• Demonstrated record of identifying operational gaps, improving major processes & driving company policy & practices
• Ability to work independently, manage multiple priorities, & adapt in a fast-paced, agile environment.
• Willingness to travel as needed for meetings, team events, & in-person collaboration with client groups.
• Prior HR/ER experience in a global technology start-up is a plus.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility & adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave & up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch & snacks
• Private rooftop
• Hack week twice per year

Cash Compensation Range: $126,500 - $190,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to receive an incentive award as part of their total compensation.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid