Warby Parker is on the lookout for a seasoned Senior User Experience (UX) Researcher to join our Consumer Insights & Research team. In this role, youll collaborate with product managers, analysts, designers, & other researchers to share insights & create actionable steps that shape the future of Warby Parkers customer experience on our website, mobile apps, & other digital products. Reporting to the Director of Consumer Insights & Research, youll use your understanding of various research methods to lead UX Research, establishing best-in-class functions across platforms. Youll thrive here if youre an experienced collaborator & effective communicator who can translate your findings to others & ensure that theyre acted upon.  Sound a lot like you? Read on! 

What youll do: 

• Work closely with the Digital Product & Experience Design teams to proactively identify research topics & customer pain points
• Design & execute end-to-end custom primary research using a wide variety of methods, including usability tests, surveys, interviews, & diary studies
• Conduct research and  influence decision making throughout the product development lifecycle (from generative/discovery through to evaluative/tactical research)
• Influence the ecommerce roadmap & UX designs through a strong understanding of Warby Parkers customer experience & through effective communication & partnership
• Collaborate with the Consumer Insights & Research team to ensure were taking a holistic approach to customer & market research 

Who you are:

• Backed by 7+ years of user research experience in a fast-paced environment
• A thorough, practiced researcher with a solid understanding of quantitative & qualitative research methods & the ability to identify the key insights that can help drive a project forward
• A supportive & influential business partner whos able to design analyses for a variety of problems & translate insights into strategic recommendations
• A clear & impactful communicator & presenter
• An optimistic & highly organized self-starter with excellent prioritization skills & the ability to be flexible with shifting priorities
• A natural collaborator who is excited to work cross-functionally & share knowledge about your subject matter 

Extra credit:

• Experience working in ecommerce
• Experience quantifying findings through data science & analysis

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)