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With Marc Jacobs (SVP Sales & Customer Success, CB Insights), Alan Armstrong (CEO, Eigenworks), Andrew Marks (Founder, Success Hacker).
Tuesday, November 14, 2017 at 06:30 PM    Cost: $25
WeWork Chelsea, 115 W 18th St, 4th Fl

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***Get your tickets ASAP as they are selling out quickly***

Attention all SDRs, Account Executives, Customer Success Managers, Account Managers, Directors, & VPs!

Join the Sales Hacker & Modern Customer Success team in our continuing sessions in the heart of Silicon Alley, New York City as we explore the latest & greatest topics & technologies within the growing field of sales & customer success.

This month, we are fortunate to have an awesome lineup with the top CEOs & Founders from some of the fastest growing startups to talk about their personal experiences on how to best align sales & customer success to crush revenue goals.

Speaker Panel:

  • Marc Jacobs - SVP of Sales & Customer Success at CBInsights.Marc Jacobs has over 15 years of experience building & managing high-performance sales teams developing creative business go-to-market strategies in high-growth early, mid, & late stage venture-backed startups & publicly traded companies. Currently, Marc leads all revenue producing operations at CBInsights, including a high velocity inbound & outbound lead generation team, a new business account executive team, & a customer success organization. Prior to his latest role, Marc scaled the sales organization at Greenhouse Software from 5 to 70 people which is the 5th fastest growing B2B SaaS solution & has grown greater than 400% annually year over year.

  • John Barrows - Owner at J. Barrows Training.John Barrows currently provides sales training & consulting services to some of the worlds fastest-growing companies like, Linkedin, DropBox, & many others. His previous experience spans all aspects of Sales at every level from making 400 cold calls a week as an inside sales rep to a VP of Sales at his first startup that was sold to Staples. Hes an active sales professional who has learned a lot about what works & doesnt work in Sales & loves sharing the tips & techniques he has found to have had an impact along the way. His main goal is to improve the overall education & quality of Sales by sharing ideas & techniques that work.

  • Alan Armstrong - CEO at Eigenworks-AlanArmstrong is founder & CEO of Eigenworks, a boutique strategy & research firm that services B2B software companies ranging from series-B startups through large public companies. Prior to founding Eigenworks,Alanheld senior director & vice president roles at Product Management, Business Development, & Sales startups, & was Sitrakas Director of New Products & Innovation. He is a contributor of content & expertise to industry publications, talks, & webinars including Pragmatic Marketing, & the popular blog OnProductManagement, of whichAlanis a co-founder. He speaks regularly at industry events, including PULSE, TSW, Strategy & Competitive Intelligence Professionals (SCIP), & Product Marketing Community, & holds aB.A.Scin Systems Design Engineering from University of Waterloo.

  • Andrew Marks - Founder at SuccessHACKER-Andrew Marks has spent the last two decades as an operational executive, developing & managing highly effective post-sales customer-focused organizations for B2B software companies of various sizes from early-stage startups to large multi-national public companies. He is the co-founder & COO of SuccessHacker, a customer success management consultancy that helps high-growth technology companies increase customer lifetime value & improve customer experience. Andrew is responsible for corporate strategy, operations, & recruiting services. He is also involved with various clients on consulting efforts & is a regular participant & active contributor to the CSM Coaching program as well as a private executive coach to a handful of senior leadership clients.

Topics of Discussion:

  • How to build a sales & customer success organization that will scale to $50M+ in revenue

  • As an Account Executive, how do you leverage your CSM to close deals with more technical/difficult buyers?

  • As an Account Manager, how do you give the appropriate feedback to a sales rep so they are not oversetting expectations during the sales process?

  • Hiring & sourcing best practices to make sure you get the best sales & success professionals

  • What tools & platforms to use when recruiting for sales & success hires

  • How to create a process for sales to collect & pass off the right information to customer success

  • What questions to ask during the sales process to not sign up a bad-fit customer that leads to churn

  • Should sales or customer success own renewals & expansion

  • How to get sales & customer success to work together to close more deals

  • How to automate churn signals & leverage the sales team to successfully retain your customers

  • And more!


  • 6:30 pm - 7:15 pmNetworking (Enjoy the open bar & food)

  • 7:15 pm - 8:15pmPanel & Q&A

  • 8:15 pm - 9:00 pmMeet & Greet with Speakers + Networking

Tickets Include:

  • Admission to networking area

  • Admission to open bar with beer/wine, hor d'oeuvres, & food

  • Access to seating for event

  • 1:1 Access with Speaker's panel after Q&A

***Get your tickets ASAP as we are almost sold out.***

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Please note that tickets bought arenon-refundable; please contact the organizers below for ticket transfers (ex., you wish to give the ticket to another named individual)

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