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AI can draft your code, your copy, & your customer replies. What it can't do is decide what ships. That's still you - & it's becoming the most valuable skill in the building.
Join SWARM, Twilio, & Datadog for an evening on AI enablement from a product perspective: how real teams are building with AI while keeping the judgment calls where they belong.
Justin Massey, from Relay Hawk, Twilio Champion with a Live, interactive demo
At 16, Justin Massey answered calls for his family's call center. He then managed IT networks, built security products for enterprises, & worked as a product manager for Datadog. Now, he runs Relay Hawk, an AI & workflow automation company designed for call centers & BPOs.
In this live demo, He'll build an AI voice agent on Twilio that answers real customer calls while staying provably on-script. It improvises, handles interruptions, & sounds human, inside guardrails you define. Then answer the harder question: how do you know it actually stayed on-script?
Shriram (Shri) Subramanian, Group PM | AI Obs (LLM Obs, GPUM) with a Live, interactive demo from Datadog - what AI-era observability looks like when real workloads are on the line.
Opening frame from SWARM's Nate Cooper - a simple map for sorting AI work: what to automate, what to review, & which calls a human has to own. Plus the story of how a non-technical operations manager built a working AI tool - & the product decisions she learned to make along the way.
Then drinks, pizza, & the good hallway conversations. Builders, PMs, & the AI-curious all welcome.
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