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With Edward Chiu (CEO, Catalyst), Deborah Cronen (Global Head of Customer Success, Segment), Ellen Terchila (VP Global Customer Success, Sailthru).
Wednesday, April 24, 2019 at 06:30 PM   $25
Alley, 119 W 24th St

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A successful sale is huge. A successful client is huge, too. Investing in customer success not only helps retain client relationships but can also help inform product development, differentiate the experience with your company versus competitors, & can lay the groundwork for upsales & more revenue.
Join us on April 24th as we discuss how some of New York's most successful B2B companies have built out their their customer experience strategy & the results they've seen. We'll cover

Delighting your customers after the sale

Building an effective customer success strategy

Managing & hiring customer success teams

Coordinating customer success with marketing, sales, product, & dev

And much more!

About the panelists

Edward Chiu is the CEO of Catalyst, an intuitive SaaS platform designed to help Customer Success Managers more efficiently manage their customers. Previously he built & led the customer success organization for DigitalOcean, one of the fastest growing cloud companies in the world with $100M+ in revenue & 1M+ customers.
Deborah Cronen is the Global Head of Customer Success at Segment. Her team is helping engineering, product & marketing professionals capture, normalize, & leverage data from every customer touchpoint. Over the course of her 15+ year career, she's worked across multiple business disciplines ranging from marketing to sales strategy to customer success. Previously, Deborah was the head of customer success at both LinkedIn & Percolate, & before that, worked at American Express. She graduated Magna Cum Laude from Barnard College, & received her MBA from Yale School of Management.
Ellen Terchila is the VP of Global Customer Success at Sailthru, the most innovative platform for email, web, & mobile. In this role, she oversees the Customer Success function, in addition to Strategic Account Management, which leads renewal, upsell, & expansion opportunities. Prior to joining Sailthru in February 2017, she was the Director of Customer Success for Workday in Europe, & previously held the same position for Workday's South region in Atlanta.

6:30 - 6:50: Drinks & Networking6:50 - 7:50: Panel7:50 - 8:15: Audience Q&A8:15 - 9:00: More Drinks & Networking

Stacklist hosts startup events in NYC to help entrepreneurs learn from successful founders & experts. Previous speakers have included the founders of Greenhouse, Movable Ink,, & Techstars. You can find all of ourpast events & speakers here!If you have any questions, please email me

Thanks to Alley powered by Verizon for hosting our event. Alley powered by Verizon locations are developed by Verizon, the world's leading technology company, in collaboration with Alley, a membership-only community workspace for creators. Each location is a curated community powered by the emerging technologies & thought-leadership of Verizon.

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