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One of the key skills for PMs is to walk in their customers' shoes. It's really important to understand the journey & how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you'll be in serious trouble! There are plenty of tools & techniques that can get you closer to understanding the customer's mind. Find out here! Main takeaways: - Exploring the unique user types & needs for Health Tech products - Leveraging user research to obtain un-obvious insights - Approaches for navigating UX design constraints through examples
Meet the Speaker: Anu Ramakrishnan
Anu is a Product Manager at Samsung Health, where she works on building & scaling B2B2C Health applications for improved patient care. She has previously worked at iRhythm Technologies, where she contributed to a range of products from ECG detection algorithms to patient & provider applications.
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