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We are in the golden age of Software-as-a-Service. There are more SaaS companies than ever & their "birth rate" is steadily rising. However, one thing that SaaS companies struggle deeply with is customer-facing analytics. Almost 90% of SaaS companies receive negative reviews about analytics on G2 Crowd. In this session, Karel will share the following.
- Tell-tale signs of a bad analytics experience
- Introduce & define the concept of customer analytics experience
- Explain the five levels of customer analytics experience
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Meet the Speaker: Karel Callens
Karel is the CEO at Cumul, where is also leads product efforts. Karel helps SaaS companies create the ultimate customer analytics experience with a cloud-first, API-first building block for embedded dashboards. He previously was a data visualization consultant at DXP & data visualization advisor to the Belgian government.
View Speaker's Full Profile (https://prdct.school/3NqD5dB)
The content of this event is for educational purposes only & does not include any specific facts of the presenter's current or previous company. The opinions expressed in this event are solely those of the presenter based on personal experiences & do not reflect those of the company the presenter works for.
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