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With Erik Ashby (Dir. Product, Helpshift).
Wednesday, December 01, 2021 at 01:00 AM   Absolutely Free   Online

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As a Product Manager, you're responsible for delivering products & features that both delight customers & move the company closer to its top-line metrics. However, how do you know whether the individual features you ship each sprint or each quarter are successful? We've got answers to this & more just for you!

Main Takeaways:
- Learn how Helpshift, a Mobile-first Customer Service Platform, enables a modern support experience with AI & bots to keep customers in-app & boosts CSAT scores.
- Hear how leading gaming studios like Jam City & Halfbrick use automation to quickly resolve player issues & leverage in app-support feedback to inform their product roadmaps.

Meet the Speaker: Erik Ashby

Erik has been a leader in the technology industry ever since he began as a Product Manager & IT Messaging Specialist at Novell, one of the companies at the core of the inception of email. Now, he works as the Director of Product at Helpshift where he is helping to transform digital customer service with messaging, bots, & AI.

View Speaker's Full Profile (

The content of this event is for educational purposes only & does not include any specific facts of the presenter's current or previous company. The opinions expressed in this event are solely those of the presenter based on personal experiences & do not reflect those of the company the presenter works for.

Get the FREE Product Book ( & check out our curated list of free Product Management resources here (

Product School ( is the global leader in Product Management training with a community of over one million product professionals. Our certificates are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, & Amazon.

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