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With Meha Sharma (Sr PM, Microsoft).
Wed, Jun 22 @ 11:30 AM   FREE   Online
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Customer empathy is like walking a mile in your target audience's shoes & understanding how your service/solution fits into their ecosystem & lives. As Product Managers, it is our job to ensure we understand our customers' tactical needs. Translate those needs into requirements so that the development team is then able to build a solution that provides the right product experience. This helps accelerate user adoption & eventually helps with customer retention.

Main Takeaways:
- Learn ways to explore customer empathy for various user scenarios.
- Ensure everybody on the team is able to empathize with the customers while building an effective solution.
- Embed customer feedback/sentiments while designing your solutions.

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Meet the Speaker: Meha Sharma

Meha is a Senior PM at Microsoft with a knack for multitasking while working across different teams to build truly awesome products.

View Speaker's Full Profile (

The content of this event is for educational purposes only & does not include any specific facts of the presenter's current or previous company. The opinions expressed in this event are solely those of the presenter based on personal experiences & do not reflect those of the company the presenter works for.

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Product School ( is the global leader in Product Management training with a community of over one million product professionals. Our certifications are the most industry-recognized credentials by employers hiring product managers. All of our instructors are senior-level Product Managers working at top Silicon Valley companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, & Amazon.

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