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Customer empathy is like walking a mile in your target audience's shoes & understanding how your service/solution fits into their ecosystem & lives. As Product Managers, it is our job to ensure we understand our customers' tactical needs. Translate those needs into requirements so that the development team is then able to build a solution that provides the right product experience. This helps accelerate user adoption & eventually helps with customer retention.
- Learn ways to explore customer empathy for various user scenarios.
- Ensure everybody on the team is able to empathize with the customers while building an effective solution.
- Embed customer feedback/sentiments while designing your solutions.
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Meet the Speaker: Meha Sharma
Meha is a Senior PM at Microsoft with a knack for multitasking while working across different teams to build truly awesome products.
View Speaker's Full Profile (https://prdct.school/3FxRTEi)
The content of this event is for educational purposes only & does not include any specific facts of the presenter's current or previous company. The opinions expressed in this event are solely those of the presenter based on personal experiences & do not reflect those of the company the presenter works for.
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