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With Sandra Sucher (Prof. Mgmt Practice, Harvard Business School) & Shalene Gupta (Research Assoc., Harvard Business School).
Thursday, July 22, 2021 at 05:00 PM   Absolutely Free   Online
 
     
 
 
              

    
 
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EVENT DETAILS
Join Sandra Sucher, Author of The Power of Trust in a fireside chat with her co-author Shalene Gupta
About this event
We welcome Sandra Sucher in a fireside conversation with Shalene Gupta for a discussion on their book The Power of Trust: How Companies Build, Lose it, & Regain It." Trust, at every level of business & society, has never mattered so much & at the same time. CEOs, managers, presidents, governors - leaders at every level & in every institution - face vexing issues & trade-offs. Many flounder, especially in a turbulent era when confronted with multiple crises & constituencies demanding change. How to bridge these gaps requires a new understanding of just what trust is, how it can be built, & regained when lost.

Trust is, however, an elusive, even mushy, concept. Sandra Sucher & Shalene Gupta examine the science behind trust, grounding our understanding of why we humans trust in the first place, describing how customers, employees, community members & investors decide whether an organization or a person can be trusted. Creating & sustaining trust does not, they show, come from "reputation-building" & PR but by being the "real deal," creating products, services, & technologies that work, having good intentions, treating people fairly, & taking responsibility for all the impacts an organization creates, whether intended or not.

You will learn:

How to build a trust recovery plan in the post-pandemic era.

When to get political-and when silence is actually best.

Who's responsible for building & maintaining trust?

How to, in short, bridge the gap from where you are to where you should be.

OUR SPECIAL GUESTS


The Power of Trust with Sandra Sucher & Shalene Gupta image
Sandra J. Sucher
Sandra J. Sucher is an internationally recognized trust researcher & professor of management practice at Harvard Business School. Sucher studies how organizations build trust & the vital role leaders play in the process. She has authored 110 business cases, technical notes, video interviews, teaching notes, & three books. Before joining Harvard, she was a business executive for 20 years, served on corporate & nonprofit boards, & has been Chair of the Better Business Bureau. An advisor to the Edelman Trust Barometer, her research has been featured in several national publications.


The Power of Trust with Sandra Sucher & Shalene Gupta image
Shalene Gupta
Shalene Gupta is a research associate at Harvard Business School. Before joining Harvard, she covered the intersection of diversity & tech at Fortune. Her work has appeared in Harvard Business Review, ESPN, & Kirkus Reviews. Before working as a reporter, she was a financial analyst for the U.S. Department of Treasury, taught English in Malaysia on a Fulbright scholarship & wrote a book documenting the history of the Malaysian Fulbright program. She has a BA in writing seminars & psychology from Johns Hopkins & an MS from Columbia Journalism School.


The Power of Trust with Sandra Sucher & Shalene Gupta image
Order: The Power of Trust: How Companies Build It, Lose It, Regain It


The Power of Trust with Sandra Sucher & Shalene Gupta image
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