Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The Professional Services team deploys & manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, & other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task-helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology & tackle real business problems. You gain exposure to a wide range of industries & work with great colleagues. Most importantly, you get to build: build a great company, build awesome relationships & programs with our customers, build lifelong friendships, & build a new industry.
As a CX Analyst you will be assigned to multiple projects & accounts depending on our need & your interests & expertise. The assignments vary from designing & implementing our software for new customers to enhancing & managing live customer accounts.
Work with senior team members to carry out customer implementations & program enhancements
Participate in the implementation design, setup, & review processesIdentify improvements to our feedback products & processes
Utilize Medallia software knowledge to configure surveys & reportsBuild long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Engage in new product launches & other cross-functional initiatives with Engineering & Marketing
Develop a thorough understanding of product features that are relevant to each client program
5 years experience successfully managing & retaining clients while leveraging software
Lightning-fast learner & great problem-solver
Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail
Advanced degree is a plusAspire to make our world-class clients (Four Seasons, Sephora, Mercedes, etc.) as customer-centric as your local coffee joint
Excellent analytical & communication skills
Fluent in Native language plus English.