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Convene is the network of meeting, event & conference venues.
 
New York City    Posted: Monday, April 15, 2019
 
   
 
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JOB DETAILS
 

As a Senior Implementation Specialist, you will be responsible for the deployment & support of Convenes technical products as we work to introduce new software & services that deliver a more seamless experience to our members. This includes physical building setup, user on-boarding, & customer support via digital channels. You will be a key member of a passionate & motivated team helping to build a new, impressive capability within our technology organization at Convene.

You will be a strong candidate for this position if you:

  • Possess a strong sense of accountability, initiative, & commitment to excellence
  • Are detail-oriented & skilled at prioritizing/manage time effectively
  • Thrive in a dynamic work environment where policies & procedures are still taking shape
  • Can communicate effectively with different levels of internal stakeholders
  • Enjoy opportunities to pitch in where help is needed, even if it means shuffling priorities on the fly

Responsibilities

  • Provide ongoing support for Convene properties, including the deployment & calibration of security, software, & infrastructure products & systems
  • Onboard & support Convene customers & members, using Salesforce, Zendesk, & similar tools
  • Serve as an internal resource for digital implementations by setting expectations & following tight timelines using our pre-opening project plan methodology
  • Actively report customer feedback on Convenes products, escalating to the Technology teams when appropriate
  • Participate in cross-functional initiatives

Qualifications

  • Bachelors Degree or equivalently impressive, relevant experience
  • 3-5 years of experience working in a technical role
  • Working knowledge of low voltage infrastructure, audio visual & physical access control fundamentals
  • Experience deploying & maintaining internal web-based systems preferred
  • Knowledge of Slack, Zendesk, Jira & similar tools a plus
  • Ability to travel to Convene locations as necessary (approximately 25-30% travel)

About Convene

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both Inc. & Fortune magazines.

Other recent accolades include:

  • 2017-2019 Certified Great Place to Work
  • 2018 Fortune Best Small & Medium Workplaces U.S.
  • #11 Workplace in New York in 2017 by Fortune Magazine
  • #30 in 2017 LinkedIn List of Most In-Demand Startups

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors that create culture. Together, were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits you can expect as a Convene employee

  • Supportive work environment & leaders who are focused on your professional growth
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth. Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year.
  • Flexible PTO & family leave
  • 401k match
  • Excellent health coverage for team members & their families
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities, & perspectives.

 
 
 
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