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Litify on mission to transform legal industry thru use of trusted, intelligent, user friendly software.
Brooklyn, NY    Posted: Friday, March 15, 2019
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Litify is seeking a Customer Evangelist to join our growing Customer Success team. This role will require occasional travel to client sites in the NYC area.

You will:

  • Monitor & manage a portfolio of client accounts to drive adoption, desired outcomes, & ultimately ensure retention & contract renewal
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals & deliver on customer remediation plans
  • Monitor customer health to track usage & customer satisfaction
  • Fully understand client requests, documenting & engaging appropriate resources
  • Identify opportunities for documenting case studies on success stories to pass along to our Marketing team
  • Maintain high levels of customer engagement & satisfaction with a focus on customer loyalty to foster long-term relationships

You have:

  • Bachelors degree
  • Experience as a Customer Success Manager ideally with a SaaS product (or similarly complex product)
  • Experience with Salesforce & demonstrated technical aptitude with Salesforce
  • Experience in direct customer-facing positions
  • Excellent written, verbal, & oral communication with experience making presentations to major stakeholders
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