ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands & products all built with one goal in mind to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:
- FanDuel A game-changing real-money fantasy sports app
- FanDuel Sportsbook Americas #1 sports betting app
- TVG The best-in-class horse racing TV/media network & betting platform
- FanDuel Racing A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino Fan-favorite online casino apps
- FOXBet A world-class betting platform & affiliate of FanDuel Group
- PokerStars The premier online poker product & affiliate of FanDuel Group
THE POSITION:
Our roster has an opening with your name on it
The Payment Operations Manager is responsible for leading a team of supervisors & associates & plays a key role in managing Payment Operations across the FanDuel Group brands. The Payment Operations Manager oversees the day-to-day Payment support & reconciliation operations & assists the Customer Finance Director shape the way our organization thinks about & manages Payments across the platform. This role requires a proficient understanding of existing & emerging Payment options, operational support, & reconciliation tasks within Daily Fantasy Sports, online gaming or related industries. Payment Operations Managers must pass required licensing as mandated by various state gaming & racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Customer Finance Director.
THE GAME PLAN:
Everyone on our team has a part to play
- Manage a core group of supervisors & associates across multiple locations in overseeing the day-to-day Payment support & reconciliation operations.
- Work closely with senior leadership to establish team strategies & goals to be cascaded down to the broader team.
- Create & deploy processes that assist in automating Payment support & reconciliation
- Drive the monthly Payment forum to report on overall key performance indicators within the support & prevention operations.
- Translate complex topics into compelling narratives for various audiences
- Take calculated risks & challenge current practices to develop & deliver innovative solutions to meet or exceed expectations.
- Collaborate with necessary stakeholders, subject matter experts, & decision makers to develop data- driven policies, processes, & reporting to continuously improve operational performance
- Perform due diligence, build business cases, & provide recommendations to senior leadership on potential vendors & third-party tools
- Oversee team productivity & provide continuous constructive feedback & coaching
- Recruit, hire, develop & retain candidates who raise the performance bar of the Payment Operations team.
THE STATS:
What we're looking for in our next teammate
- Minimum of 5 years of Payment & Support experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
- Bachelors degree in business related field preferred
- Direct experience managing multi-tiered teams & the desire to help others learn & grow
- Proficient understanding online Payment options & categories as well as knowledge of common issues in the space
- Ability to handle multiple competing priorities in a fast-paced environment
- Deep understanding of the entire chargeback workflow
- Strong analytical ability: SQL proficiency preferred
- Excellent verbal & written communication skills, including the ability to communicate with technical & non-technical stakeholders at various levels across multiple business units.
- Passion for sports and/or gaming industry a plus
THE CONTRACT:
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting & fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship & professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs & platforms
FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
#LI-Hybrid
