Events  Classes  Deals  Spaces  Jobs 
    Sign in  
 
 
 
JOB DETAILS
 

Company Description

Conga's suite of solutions creates more efficient organizations by simplifying & automating data, documents, contracts & reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems & process pain points that impede the customer lifecycle. Our 11,000+ customers are passionate about our platform & support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build & enhance a seamless customer experience. Our top of the line product suite, dedicated employees, & proven leadership team provide a solid foundation to support our continued growth & success. We offer competitive compensation & benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, & lots of additional perks!

Job Description

The Technical Customer SuccessAnalyst role is critical to the overall success of Conga, its customers & business partners. The successful candidate will be able to understand the customer's Salesforce configuration & be able to communicate how to best leverage the Conga products with salesforce.com applications & services to address specific business needs. Responsibilities include troubleshooting technical related issues for customers, case queue management, working directly with the customer on how to use our product via a screen share, & contact customers on updates regarding any bugs/issues.

This position is based in the Broomfield, CO. Occasional travel is required for participation in industry events.

Responsibilities:

  • Leverage knowledge of Salesforce to provide world-class technical support to Conga customers
  • Serve as an escalation point of contact for product & service issues
  • Strive to make every customer review a 5 of 5 on the Salesforce AppExchange
  • Engage with customer business owners to drive customer success & optimization of the application
  • Provide proactive best practice guidance to the customer's project & management teams
  • Advocate customer's priorities internally within Conga

Qualifications

The ideal candidate genuinely enjoys interacting with others. The Technical Customer Support Analyst is expected to be professional, self-motivated, proactive, results-oriented & able define & provide a high level of customer satisfaction through the delivery of world-class technical services.

  • Bachelor's Degree or equivalent experience
  • Experience with Salesforce as a power user or administrator preferred
  • Expertise with Microsoft Word & Microsoft Excel
  • Strong written & oral communication skills with proven ability to initiate & manage relationships via phone
  • Ability to communicate complex technical topics with users at all levels of technical expertise
  • Excellent listening skills to fully understand the customer needs & frustrations
  • Analysis, troubleshooting, & problem-solving expertise
  • Ability to effectively prioritize & escalate customer issues
  • Ability to adapt to rapidly changing environment & customer requirements
  • Salesforce.com certifications desired

Additional Information

All your information will be kept confidential according to EEO guidelines.

 
 
 
Apply To Job
 
 
 
 
 
© 2019 GarysGuide      About    Feedback    Press    Terms
 
Sponsor Gary's (World Famous) Red Tie