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Compass // tech-enabled real estate platform & brokerage
Greater New York City    Posted: Friday, August 09, 2019
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As Operations Director on anAgent Team, focused on the luxury New York market, you will execute the operational & management tasks of a fast paced, high performing real estate agent team. You represent the team, serving as a member & point of contact to clients/customers, outside vendors, & the Compass community. Anticipating the needs of the team, you resolve operational & transactional issues before they arise, & delegate administrative & marketing tasks as required. Your expertise lies in your flexible approach to management, agility when coordinating multiple agents, & high volume operational output. You must be able to pivot between competing priorities & constantly think of ways to streamline the workflow & efficiencies of the team.

In this role you will work on:

Operations -

  • Evaluate key areas of responsibility & implement operational improvements, working with team to locate & execute best practices in structuring an efficient work flow
  • Work closely & effectively with the lead agent(s) to keep him/her well informed of upcoming commitments & responsibilities & follow up as necessary
  • Maintain & manage team drives, calendars, contacts, listings, social networks, & website
  • Manage external requests & retrieve messages on behalf of the team, providing effective communication to both parties as appropriate

Strategy & Growth-

  • Establish & refine lead generation procedures as precedent - pitches, sales & marketing initiatives
  • Increase publicity & marketing efforts to further establish & develop team brand as area specialists
  • Retain ongoing tracking reports & records of important properties
  • Maintain ongoing comparable analysis reports for developer clients with relevant projects to view on an as-need basis

Team Management -

  • Partner with lead agent(s) to plan team growth including acting as point person for all future hires
  • Build job descriptions & performance based metrics for all team members & conduct timely performance reviews
  • Conduct check-ins with current team members & lead agent(s) to ensure a productive & supportive environment

What We're Looking For:

  • A minimum of 4 years of administrative support directly supporting executives
  • Proficiency with Google suite of products (docs, sheets, slides) & Mailchimp
  • Strong written & oral communication
  • B.A / B.S degree or equivalent experience
  • Excellent organizational & time management skills
  • Strong interpersonal skills & ability to multitask in a fast paced environment
  • Pleasant & professional demeanor at all times with great attention to detail
  • Expectation of confidentiality on all business matters

This position will not be a member of the Compass Employee Team. In this role you will be employed directly by an Agent Team that hangs their real estate license with Compass.

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