Company Description|Job Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Senior Systems Analyst is responsible for providing support to critical applications. In this position, you will be applying root-cause operation break fixes & other enthusiastic maintenance activities to keep the application up & running 24x7. This is a professional level position & requires strong execution & analytical abilities. You will be expected to interact with Systems, Database personnel, Engineering, Product Development, Risk & various groups within Technology. Strong Linux/Unix capabilities, communication & analytical skills are very important to find success in this role.
Provide technical support to a Level 0 Application ensuring it meets all service level agreements & team objectives.
Participate in deep dive root cause & analysis (RCA) for issues encountered for associated services
Perform disaster recovery plan without impacting any related services
Implement extensive application monitoring objectives
Implement self-healing services to minimize or eliminate downtime
Implement application & system changes according to best practice
Work with the development team to resolve issues, enhance applications, & advice
Participate on the on-call rotation
Resolve incidents & problems in accordance within defined guidelines & meet operational level agreements
Ability to work after hours including weekends & night when required
- Experience in managing large enterprise applications with stringent SLA goal & 24x7 global delivery model
Significant experience with application support organization working in 24*7 environment, driving high availability on active/active environments
Excellent analytical & problem solving skills with a strong automation/monitoring mindset
Intermediate understanding of infrastructure components like Linux Operating Systems, Virtual Machines, Database, MQ, Middleware, Storage etc.
Hands-on experience supporting web services or applications based on Linux, Java, BASH, Python, Oracle, DB2, & Hadoop. Ability to analyze thread dumps, garbage collection, & other related JVM components
Understanding of networking concepts & protocols such as Firewalls, Load Balancer, DNS, HTTP, TCP/IP, PKI, SSL, TLS, Digital Certificates, Encryption, Security Scanning or equivalent
Excellent written & verbal communication skills. Ability to communicate effectively to team members & managers
A bachelor's degree or equivalent in Computer Science, Engineering or related field
Strong ability to self-learn new technologies
- Experience on Redhats version of kubernetes, Docker called openshift a plus
- Experience with Service Now & ticketing workflows a plus
- Experience with log analysis/alerting tools such as Splunk or equivalent
- Experience with external application monitoring tools such as Dynatrace, ThousandEyes AppInernal, Opera, Grafana, or equivalent
This position requires the incumbent to be available during core business hours
This position requires no significant travel from work location
This position will be performed in an office setting. The position will
require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.