Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here
At Medallia, we hire the whole person.
Medallia Experience (XP) consulting team partners with our clients & internal Medallia teams to enhance the development of best-in-class Customer (or Employee) Experience programs. The Senior Experience Consultant provides consulting & advisory services across a wide variety of strategic CX topics to drive the success of the Medallia program within the client's organisation & to propel the maturity of the client's overall program. Internally, the Senior Experience Consultant provides thought leadership, training, & mentorship to advance the breadth & depth of Experience expertise across the organisation. Externally, they share their expertise via contributions to articles, webinars, participation in conferences, etc.
The Senior Experience Consultant leads the experience workstreams on one to many client projects or programs, & builds trusted advisor relationships with senior-level executives & client team leads in order to have effective & impactful engagements. They are responsible for the client adoption by educating the client on best practices, training on the platform, leading the successful rollout of the program, & providing strategic guidance to evolve the program & drive client value.