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Peloton // connected indoor fitness cycles
New York City    Posted: Wednesday, June 17, 2020
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Senior Manager Last Mile Fulfillment

About the Role

The Senior Manager Last Mile Fulfillment role is a leadership position in the Last Mile Fulfillment team at Peloton. The role will focus on managing strategic initiatives involving our various 3rd Party Logistics (3PL) partners ensuring all members have a seamless in-home experience from start to finish.

Key parts of the position will be cross-functional project management, vendor-relationship acumen, executive presentation skills & strategic foresight to lead & develop our current Last Mile network. A large portion of the role involves working closely with our asset-based last mile organization Field Operations to drive continuous improvement together across our 3rd party service providers.

Candidate will be an integral part of achieving the Last Mile Fulfillment teams goal of perfect member satisfaction through Proper Peloton Delivery irrespective of the provider or location for service.


  • Project management & overall execution of white glove delivery/service strategy across North America
  • Lead research & manage evaluation process for new 3PL providers (white glove & service/repair)
  • Supervisory role over Performance & Relationship team members of Last Mile Fulfillment organization
  • Create & distribute all internal/external reporting for 3PL partners
  • Refine & automate current KPI/scorecard structure for management of 3pls
  • Identify gaps & opportunities for improving our overall last-mile process to support new market & product launches
  • Lead process improvement initiatives across Peloton functional teams & 3PL to reduce cost & improve service
  • Presentation to senior leadership on a regular cadence regarding project progress & ROI for key initiatives
  • Act as business owner for technology strategy to streamline Last Mile operations & visibility


  • 8+ years experience in managing a 3PL or working at a 3PL
  • 4+ years successfully managing multiple direct reports
  • Demonstrated experience leading large cross-functional projects from ideation to execution
  • E-commerce/white glove delivery experience required
  • Desire to work in a fast-paced environment with emphasis on superior member satisfaction
  • Strong, verbal communication & cross functional coordination skills
  • Meticulous attention to detail & extremely well organized
  • Previous start-up experience is a plus
  • Advanced Microsoft Excel knowledge required
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