A Senior Manager of Accounts at Fullscreen is the first line of communication with our clients. They act as the day-to-day support for the client team, & are responsible for maintaining a positive relationship. Additionally, they work closely with the creative, strategy, & publishing teams to ensure that our deliverables are high-quality & on-time.
Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client's scope while maintaining a positive relationship with client touchpoints.
In partnership with Content Managers, manage content creation across multiple platforms based on the need of the account, can include: YouTube, Facebook, Instagram, Twitter, Pinterest.
Deep working knowledge of YouTube, including: video upload & management, backend opps, meta data; will have internal resources & a partnership with the Fullscreen YouTube platform team for specific & technical needs.
Develop & execute content, distribution & optimization strategies to maximize impact of client social.
Understand & be able to speak to the services FS offers, knows when to loop in supervisor for add-on opportunities.
Keep a pulse on the industry & know who our competitors are.
Write a case study based on an insight or learning made around a specific campaign.
Support analysts in pulling & compiling reporting.
Liaise with Publishing Manager on day-to-day content publishing needs.
Work closely with creative counterpart to ensure creative meets client's objectives.
Be involved in the creative process to ensure creative concepting is high-quality & on-time.
Project manage client projects to ensure they are completed on time, on budget, & elevate any issues to Account Director.
Uphold Fullscreen's commitment to data-driven creative through working with the creative & strategy teams in conjunction.
Act as a culture-carrier for the account team, participating in & planning team events.
Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client's scope while maintaining a positive relationship with client
4-6 years experience in Account Management
1-2 years working in the YouTube space
Deep YouTube & Social knowledge
Excellent client management & communication skills
Expertise in management of social & production process for client partnerships, from brief to program launch
Must be extremely organized, detail-oriented, & creative problem solver
History of developing & maintaining timelines, assets & the many moving parts of a campaign
Able to manage multiple projects & extremely tight deadlines in a high-paced environment
Must have a passion for digital media & emerging marketing principles
Proven experience within a fast-moving, fluid organization
THE FULLSCREEN TEAM IS COMMITTED TO:
Encouraging communication & collaboration.
Building strong working relationships with all members of the team.
Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members & client deliverables.
Leading team onboarding, ensuring they're trained on specific team processes, best practices, & expectations.
Exhibiting excellence & attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough big-picture understanding of current & emerging needs.
Being nimble & demonstrating flexibility, redefining & communicating project scope of work, assigned tasks, & deliverables for the team based on changing client need/deadlines.
Other duties as assigned.