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Fullscreen Media // media for the connected generation
Sales, Full Time    New York City    Posted: Thursday, March 19, 2020
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A Senior Manager of Accounts at Fullscreen is the first line of communication with our clients. They act as the day-to-day support for the client team, & are responsible for maintaining a positive relationship. Additionally, they work closely with the creative, strategy, & publishing teams to ensure that our deliverables are high-quality & on-time. 
      Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client's scope while maintaining a positive relationship with client touchpoints.
      In partnership with Content Managers, manage content creation across multiple platforms based on the need of the account, can include: YouTube, Facebook, Instagram, Twitter, Pinterest. 
      Deep working knowledge of YouTube, including: video upload & management, backend opps, meta data; will have internal resources & a partnership with the Fullscreen YouTube platform team for specific & technical needs.
      Develop & execute content, distribution & optimization strategies to maximize impact of client social.
      Understand & be able to speak to the services FS offers, knows when to loop in supervisor for add-on opportunities.
      Keep a pulse on the industry & know who our competitors are.
      Write a case study based on an insight or learning made around a specific campaign.
      Support analysts in pulling & compiling reporting.
      Liaise with Publishing Manager on day-to-day content publishing needs.
      Work closely with creative counterpart to ensure creative meets client's objectives. 
      Be involved in the creative process to ensure creative concepting is high-quality & on-time.
      Project manage client projects to ensure they are completed on time, on budget, & elevate any issues to Account Director.
      Uphold Fullscreen's commitment to data-driven creative through working with the creative & strategy teams in conjunction.
      Act as a culture-carrier for the account team, participating in & planning team events.
       Responsible for day-to-day communication with client, ensuring all tactical expectations are met based on client's scope while maintaining a positive relationship with client
       4-6 years experience in Account Management
       1-2 years working in the YouTube space
       Deep YouTube & Social knowledge
       Excellent client management & communication skills
       Expertise in management of social & production process for client partnerships, from brief to program launch
       Must be extremely organized, detail-oriented, & creative problem solver
       History of developing & maintaining timelines, assets & the many moving parts of a campaign
       Able to manage multiple projects & extremely tight deadlines in a high-paced environment
       Must have a passion for digital media & emerging marketing principles
       Proven experience within a fast-moving, fluid organization
      Encouraging communication & collaboration.
      Building strong working relationships with all members of the team. 
      Communicating with Operations regarding continued company development including programs, systems, processes, resources, budget & scope needs to further develop team members & client deliverables.
      Leading team onboarding, ensuring they're trained on specific team processes, best practices, & expectations.
      Exhibiting excellence & attention to detail with all day-to-day work in a fast-paced, ever-changing environment, balancing thorough big-picture understanding of current & emerging needs.
      Being nimble & demonstrating flexibility, redefining & communicating project scope of work, assigned tasks, & deliverables for the team based on changing client need/deadlines.
      Time Tracking
      Other duties as assigned.
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