At WorkFusion, we're building software products that are changing the world & transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further & customers can be served faster & better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning & work analytics in one unrivaled platform that is easy to deploy & unlimited to scale. We compete in the fastest growing segment in software & are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.
Our teams are dedicated to building & marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech & transportation.
WorkFusion is looking for Operations Coordinator to join our team. This person will be responsible for providing ongoing operational assistance to the Services Delivery team in collecting & analysing key project data, building & maintaining operational performance reports, & leading project staffing activities globally. We are looking for a data-driven individual who is self-organized, efficient, communicative & tech savvy.
Plan & allocate resources (internal & partner) on projects, optimizing for strategic priorities & serving the best interests of the company.
Be the single point of contact for all project staffing activities with key partners (EPAM, IBA). Lead meetings to review team start/end dates & size of potential partner bench
Provide on-going operational assistance for internal teams, including maintaining & updating proper information in Salesforce & JIRA. Support leadership requests for reports & performance dashboards.
Assist project delivery managers with subcontractor review & screening session before locking resources on specific positions.
Monitor performance according to key health metrics & find areas for improvements. Optimize team workload & related health metrics to help delivery team reach & sustain operational excellence.
Monitor & control the impact of staffing on project profitability (gross margin).
Identify & minimize risks related to project allocation or potential overlap between several project. Be able to resolve conflict situations together with internal stakeholders (CSM, DM & AE) involved in project delivery.
Document / implement operational best practices / guidelines for key policies & operational procedures.
Collaborate with Account Executives & Customer Success Managers to forecast resource demand & develop delivery team hiring strategy.
Bachelor's degree in economics, finance or other related field
2+ years of experience on analytical position (operations, finance, business analysis or resource management)
Experience with JIRA & Salesforce applications
Data-driven & analytical mindset. Microsoft Office (Excel) proficiency
Strong communication & interpersonal skills. Ability to listen & educate on key operational processes
Excellent verbal & written English
Passion for new technology & startup environment