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Opendoor // online home-selling service
Product, Full Time    Phoenix, AZ    Posted: Saturday, July 17, 2021
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About Opendoor:  
Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken & our goal is simple: build a digital, end-to-end customer experience that makes buying & selling a home simple, certain & fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought & sold with us & the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity & dedication. It takes problem solvers & builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the team

We are a startup within a startup, a small, cross-functional team working on one of Opendoor's next plays.  We believe that what got us here won't get us there, & we need to constantly innovate to fully realize our mission of empowering everyone with the freedom to move.
We are approaching our first product launch & looking to hire the first members of a customer experience team dedicated to this new product.  You'll work closely with our customers as they engage with the product, & also with our Product team to make sure we're meeting our customers' needs.

About the role:

Whether buying or selling, transacting on a home is one of life's biggest milestones.  At Opendoor, our customer-facing teams play a critical role in helping customers navigate those transactions against the backdrop of a competitive & often confusing real estate market.  
As a new product experience specialist, you'll work with our customers as they encounter one of our newest products for the first time.  You will also collaborate across multiple cross-functional teams, including engineering, product, operations, marketing & design to pilot & iterate on new product lines.  You'll be part of the brain trust responsible for making the product a breakout success.

You will:

Consult with customers who express interest in the product, helping them evaluate how it works & whether it meets their needs
For customers who ultimately decide to use the product, support them through the experience, helping them navigate & meet important milestones 
Curate & from relationships with existing but unconverted customers by reengaging them via outbound calls, SMS or email
Curate & deliver customer feedback to cross-functional teams, helping to brainstorm ways we can evolve the product to better meet customer needs & pain points
Create & iterate on product pitch scripting & workflows
Hours may shift with business needs; we are seeking flexibility to work one weekend day 

You are:

A strong communicator, with skills honed by experience in sales, support, account management, business development or customer service
Energized by solving customer problems & creating amazing experiences 
Motivated by business growth & new product opportunities
Comfortable collaborating with partners across varied surface areas, including product, support, operations & marketing
Someone who enjoys a feedback-rich environment Flexible!  As a new product team, our workflows will be constantly subject to changeTenacious in the face of challenges, recognizing Rome wasn't built in a day

We welcome candidates with no prior experience in real estate.

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