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Smartling // automated, cloud-based translation management platform
Sales, Full Time    New York City    Posted: Tuesday, November 05, 2019
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Smartling is seeking a highly-collaborative & ambitious Account Manager to join our expanding team in NYC. Account Managers are responsible for managing, maintaining, & growing Smartling's existing customer relationships. The Account Management team is focused on ensuring customer success while looking for opportunities to broaden partnerships with customers of all sizes & across all industries.

The right candidate will be a proactive problem solver who can quickly & efficiently establish, strengthen & grow accounts. We are looking for a tech-savvy individual with a focus on client success, strong sales skills, SaaS experience, & a track record to back it up.

Tasks at Hand

  • Build & manage a quality sales pipeline & manage the opportunity sales cycle.
  • Consistently achieve & exceed assigned retention & expansion account goals.
  • Collaborate with Marketing, Product, & Support teams to optimize every aspect of the product offering & customer engagement process.
  • Team up with your fellow Account Managers to identify & implement best practices.
  • Build & sustain great customer relationships.
  • Delight customers & become a credible, trusted source of reference.

Must have

  • Bachelors degree.
  • Understanding of SaaS business model.
  • Previous success in account SaaS, enterprise software sales or account management.
  • Solid experience working in a technology/start-up environment.
  • Excellent communication & relationship-building skills.

Nice To Have

  • Understanding of localization & translation industry.
  • Experience working with data analytics tools, e.g. Looker.
  • Experience working with sales automation tools, e.g. SalesForce.

You are

  • Results-focused. Exhibit commitment to goals & consistently deliver results.
  • A team player. Work effectively & cross-functionally within all levels of management, both internally & externally.
  • Enthusiastic. A fun & energetic co-worker.
  • An analytical thinker. Ability to digest complex information & provide key insights.
  • Customer-focused. Passionate for client success at all times.
  • Detail-oriented. Supremely well organized with attention to detail.

What matters to Smartling?

To help our clients grow their businesses & to help you grow as an individual both professionally & personally.

  • Competitive salary & employee stock purchase plan.
  • An opportunity to learn & advance your career.
  • An energetic, value-driven, & fun culture & team spirit.
  • Take a break when you need it flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter benefits.
  • Convenient office in the middle of Manhattan just blocks from Penn Station & Grand Central.
  • Team outings (bagel Mondays, baseball games, happy hours, etc.)

Smartling is an equal opportunity employer. No third party recruiters.

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