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CLEAR // biometric identity platform
New York City, United States    Posted: Friday, September 17, 2021
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you & by using your biometrics your eyes, face, & fingerprints we keep you moving. Imagine a world where you can do virtually everything you need to breeze through the airport, buy a beer at the game, check-in at the doctors office, access your office building, & more without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues & more. Now with Health Pass, CLEAR securely connects a persons digital identity to multiple layers of COVID-related insights to help reduce public health risk & restore peace of mind.

Were defining & leading an entirely new industry, obsessing over our customers, & investing in great people to lead the way. Recently named on CNBCs Disruptor 50 List for the third year in a row & winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences & technology for our partners & 7+ million members.

The Regional People Director will report into the Senior Director, Field People and will support CLEARs field operations within an assigned region. You are the primary People Team leader for a region consisting of airports & other verticals of the business. You will create, lead & support policies, programs, & recruit top talent.  This includes assisting in staffing & recruitment efforts for both salaried & hourly positions, coordinating policy & benefits training, onboarding/offboarding, & development initiatives. You will be responsible for overseeing the People function at multiple locations across various states. Previous experience with multi-jurisdiction operations is a huge plus. 

What You Will Do:

  • Provide insights on business trends, barriers & opportunities that may impact the business
  • Support the creation & execution of CLEARs core values & People initiatives. Implementing strategies to support the field team member lifecycle at CLEAR including but not limited to:
    • Work closely with Regional Operations Leadership to support, coach, & develop CLEAR teams on People policies & procedures. 
    • Partner with Operations Leadership to develop & administer policies & programs that allow team members to maximize their contributions to the station KPIs
    • Act as a consultant to Operations Leadership with Team Member progressive discipline process & provide support on corrective action & investigations to ensure proper procedures & documentation are followed
    • Partner with legal to review & approve terminations & assess risk associated with investigations; exercise care that reasons are well documented per company policy & are not arbitrary or discriminatory
    • Compliance oversight at all assigned locations regarding employment practices including recruiting & selection process, workers compensation, I-9 reporting, Team Member record keeping, EEOC compliance & reporting
    • Analyze location turnover & partner with Operations Leadership on retention programs
    • Coach & partner with Operations Leadership to effectively execute activities to foster & increase employee engagement & feedback
    • Conduct exit & stay interviews with Managers; share feedback & trends with Operations Leadership
    • Support open enrollment, life events & ongoing benefits questions as needed
  • Create & execute all field recruiting strategies to support the strategic hiring needs of all CLEAR locations including but not limited to:
    • Consult with Operations Leadership on recruiting, internal mobility,  succession planning, building teams, identifying talent gaps & making plans for future growth
    • Develop Manager skills in recruiting by providing tools, training & direction to support proactive recruiting
    • Manage vendor relationships with tools to support field hiring efforts 
    • Creatively source talent for operations leadership roles & oversee recruiting process from start to finish
    • Lead relocation process for management candidates
    • Partner with Marketing to manage CLEARs employment branding strategy

Who You Are:

  • Bachelors degree in Human Resources or related field or equivalent training & experience
  • 5+ years of experience in Human Resources. Generalist and/or HRBP experience in the hospitality or retail industry is preferred
  • Proficiency, knowledge, & experience in all HR processes: selection & employment (sourcing strategies, interviewing skills, Employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, & talent management
  • Working knowledge of federal & state laws & regulations
  • Strong planning & project management skills & ability to apply these skills in effective working partnerships across organizational lines
  • Experience in coaching & providing training for business partners & managers
  • Excellent interpersonal skills, including leadership, influencing, & relationship-building across functions
  • Experience with HR systems (ATS, HRIS, Performance Management)
  • Excellent oral/written communication skills, including group facilitation & presentation skills
  • Ability to travel as needed
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