Job Title: Account Manager, EU Merchant Partnership Development
Job Code: REF20616U
Skill Category: Merchant
Location: London
Job Type: Permanent
Posting Start date: Wednesday 7th August 2019
Closing Date: Wednesday 4thSeptember 2019
Salary: Competitive plus Benefits

Europe Merchant Sales & Solutions is a team dedicated to serving the needs of our merchant & acquiring partners. The EU Merchant Sales & Solutions team is focused on ensuring that EU merchants prefer Visa. We want our clients to see Visa as a trusted strategic partner that delivers tangible value & is easy to do business with. Our actions are designed to protect & grow payment volume & revenue contributions while increasing the value merchants perceive & balancing the needs of all of our stakeholders. Our team specifically is focused on commercializing existing & new merchant relationships to drive Visa revenue. The Account Executive will report to the Senior Director, Merchant Partnership Development within the Merchant Business Development team & will play a key role in managing global merchant clients across verticals. The AE will be the single point of customer contact & own the client relationship within Europe, & will work to structure & negotiate commercial constructs, proactively source new opportunities, & drive account & market planning. We are a new team - formalized in January of 2019 - & we have team members in London, Frankfurt, Madrid, & Paris. As part of our team, you can expect to have exposure to a broad set of merchant partners, & gain experience working across clusters & functions. You will have frequent exposure to our team's leadership & play a key role in closing merchant deals across Europe. The ideal candidate will bring passion for & interest in payments, client-facing skills & presence, & knowledge of merchant strategies & priorities & will enjoy creative problem solving, working collaboratively across functions, & have an entrepreneurial mindset.

The nitty gritty So what do we expect of you, day to day?

• You will support the management of merchant relationships. Support lead client directors in proactively managing the ongoing needs of the merchant & provide guidance to internal teams to ensure the highest quality customer service on all matters ranging from strategic to executional; Have a pro-active, solutions-oriented mindset.

• You will be driving positive merchant outcomes. Consultatively identifying & prioritizing merchant needs & crafting customized solutions that grow the merchants' business & increase merchant satisfaction with Visa products/services

• You will identify & quantifying merchant investments. You will identify merchant investment & partnership opportunities that will jointly benefit merchants & Visa, develop appropriate business cases & forecasts, advocate for funding, track performance/return of invested funds, & use learnings to inform future investments. Gain alignment & merchant buy-in.

• You will establish strong internal partnerships. Establish fluency in all Visa merchant-facing solutions. Collaboratively define responsibilities for various merchant outcomes with internal partners. Articulate merchant needs & influence product/capability road maps by leveraging merchant feedback, endeavouring to break down silos & work together as One Visa

Everyone is a leader at Visa, & you will be building on team's analytical skills & business knowledge, sharing your subject matter expertise & acting in a mentorship capacity where appropriate

• Excellent interpersonal skills to work collaboratively across functions & geographies in a complex matrix environment

• Experience in working in a global organization, preferably with experience working in markets outside Europe

• Proven track record in developing client relationships & sales partnerships

• Experience in cards & international payments; A passion for Fintech, & in particular payments

• Experience in working in a global organization

• Strong external sales/business development background

• Strong experience in working alongside merchant groups

• Strong problem solving skills

• Well rounded experience & exposure to a variety of functional teams, i.e., sales, innovation, analytics, digital, marketing, etc

• Ability to prioritize across a broad set of responsibilities & partners

• Ability to work independently & in collaboration with high level of success/achievement

• Proactive / self-starting; willing to take on new challenges & responsibilities

• Ability to influence teams even if no direct reporting relationship

• Detail-oriented & flexible

• Excellent written & oral communication skills

• Strong foundation in MS Office programs (especially advanced Excel & PowerPoint)

• Bachelors or Graduate degree preferred