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*This role is internally referred to as the Patient Enrollment Analyst*

The Role - 

Reporting to the Enrollment Team Manager, the Patient Enrollment Analyst serves as a key member of the Iora Health team & plays a critical role in onboarding new patients. This role is a great opportunity to get experience & grow within Ioras growth team.  Duties specific to this position include creating patient charts, answering phones, faxing patient paperwork to payers,  & managing the flow of medical records & other important, confidential documentation. Given the high-tech nature of enrolment, this position will also be the go-to for technological questions & troubleshooting. The Patient Enrollment Analyst provides support to the team doing whatever is needed to contribute to the success of the team & ensuring that patients are treated in a courteous, respectful manner.

Specific responsibilities include, but are not limited to the following:

  • Receiving incoming calls/messages & appropriately addressing or triaging phone requests including information on new appointments, form completion, & patient walk through of all necessary onboarding forms
  • Initiating outbound administrative requests, by phone & in writing, such as medical record requests 
  • Sorting & triaging of incoming mail & faxes, including scanning & appropriate e-filing
  • Creating & updating patient chart records & following up with patients missing required info 

Candidate Attributes

  • Comfortable & able to work remotely almost 100% of the time 
  • Experience in a service business required
  • Tech savviness & familiarity with Apple a plus but not required
  • Must demonstrate excellent interpersonal communication skills both in-person & by phone
  • Must have the ability to work well both as a member of a team & independently
  • Must have exceptional organizational, problem-solving & time management skills & must be able to appropriately prioritize responsibilities
  • Must be open-minded, non-judgmental & compassionate
  • Must be flexible & comfortable with ambiguity, eager to work in a dynamic environment & willing to learn new skills
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