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Peloton // connected indoor fitness cycles
 
New York City    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE

Peloton is seeking Concierge team members to join our team who are engaged & energized, responsible, positive, personable & agile! The ideal candidate excels working in a fast-paced environment, is organized, a self-starter, & has the ability to work well with others, contribute to a welcoming & inclusive workplace. Were looking for a person who is willing to learn & is ambitious about growth at Peloton! This person should enjoy building relationships, strive to go above & beyond, & be able to deliver the highest level of member experience.

Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors & the Peloton community in person. Members can experience LIVE classes ranging from cycling, tread, yoga, & more.

YOUR DAILY IMPACT AT PELOTON

  • Act as a lead & role model to all full & part-time hourly team members
  • Have exceptional knowledge of all things Peloton, Content & Studio
  • Assist new hires in adjusting to a new work environment & be first point of contact for onboarding
  • Ensure all concierge amenities are tracked, organized, inventory & are execution handled appropriately
  • Oversee training & coaching for all new team members & ensure consistency & each team member is being trained up to the Peloton Standards.
  • Responsible for checking accuracy of all reports pulled for member milestones, VIPS, special requests/guests & ensuring all are appropriately carried out to meet the Peloton Standards for our Member Experience.
  • Act as a point person for any VIPs, high level guests & assist with tours.
  • Provide all Peloton Members the highest level of customer service to current members, prospective members & guests.
  • Support managers & assistant managers with any daily tasks and/or projects.
  • Create trust & mentorship to immediate team members.
  • Check in with leadership to report any messages and/or issues from the team or members.
  • Responsible for department walk throughs at the beginning & end of each shift.
  • Review all team logs & trackers for accuracy.
  • Work with other leads from other departments to hold each other accountable & improve leadership skills.
  • Responsible for completing all tasks in the Concierge role while leading by example professionally & enthusiastically.

YOU BRING TO PELOTON

  • Have been in a Concierge position (or similar role) for a minimum of 1 year.
  • Experience in hospitality, event management, luxury sales, and/or customer service is preferred
  • Ability to build genuine, long-lasting relationships with both customers & team members
  • Passionate about providing a high-quality product & service
  • Ability to promote team members to perform Peloton standards
  • Willingness to lead other team members & act as a role model
  • Professional mentality & demeanor
  • Overall understanding of all studio team positions
  • As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation. Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation.
  • Able to work a flexible schedule that includes weekends, holidays, early morning & late evening weekdays, adapting to meet the needs of the business. 

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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