We're building intelligent security that works for human beings as they are
, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts & eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise & phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here
Tessian has raised a $74m Series C led by renowned security investors, March Capital
(Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.
Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, & London, & is one of the Top-3 2021 Best Places to Work for Women
Our Technical Operations team solves problems, & the Support Analyst is the first line of support when customers raise questions. Together with the rest of the Technical Operations team, they work closely with customers to address issues & ensure we're removing any potential friction from our customers' use of our product & preventing security events as soon as possible.
As a Technical Operations Support Analyst, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales activities, onboarding & ongoing support.
This is an amazing opportunity to join an expanding team, develop deep product knowledge & have a meaningful impact on our customers. In a truly cross-functional role, you'll work very closely with the Product, Engineering & Commercial teams across the globe to develop, create & deliver best-in-class customer experiences at all stages of the customer journey.
You'll be a technical problem-solver with previous experience in a client facing support role & can work collaboratively internally (with both commercial & technical teams) & externally (from senior stakeholders to IT professionals). You'll be high energy, organized & have amazing communication skills. You'll have a strong aptitude & experience in working in B2B SaaS technology, with a strong desire to further your craft & build out a team around you.