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Casper // sleep startup focused on mattress
New York, New York    Posted: Thursday, September 30, 2021
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Casper is looking for a Retail Operations Specialist to implement & scale operating practices to the retail fleet with efficiency & predictability. They will lead the creation & implementation of Retail operating standards by fostering strong partnerships, providing clear communication, & driving accountability.  They will instill an operational component with Casper cross-functional partners so all store facing initiatives run smoothly.   As a key stakeholder on the Retail team, they will collaborate throughout the Casper organization to help scale tools & resources to our store teams.  

This role will report to the Senior Manager of Retail Operations.

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep productsincluding mattresses, pillows, bedding, & furnituredesigned in-house by the Companys award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns & operates Sleep Shops across North America & its products are available at a growing list of retailers.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do

  • Key stakeholder in the development & maintenance of all store operating procedures & influencing field leadership to ensure consistent implementation 
  • Assist in optimizing cross-functional workflows that equip our stores to execute daily operations effectively & efficiently
  • Collaborate on store projects & field leadership events from start to finish, including new store openings
  • Lead, & own the facilities strategy for a 70+ store fleet, including ongoing maintenance, repairs, store renovations & refreshes
  • Oversee labor planning & scheduling to ensure that required payroll is adequately budgeted & allocated
  • Oversee Retail reporting to ensure metrics & performance is visible & understood by the Retail team
  • Build influential relationships with leadership across other Casper departments, including Technology, Finance, & Supply Chain / Operations
  • Develop & support delivery of concise & actionable operational standards to retail partners 
  • Effectively meet goals & milestones while being able to adjust & refocus within project timelines
  • Analyze & support daily retail operational functions throughout the fleet such as merchandise inventory control

Our dream candidate is...

  • Passion for the Casper brand
  • Bachelors degree with 5 years of related experience
  • Corporate retail operations experience preferred
  • Proven ability to lead & execute complex programs or projects from start to finish 
  • Strong interpersonal skills with the ability to build partnerships & have excellent verbal, written & presentation skills; ability to communicate down, across & up within the organization
  • Organized & detail oriented
  • Creative thinker
  • Ability to travel as needed
  • Ability to listen & communicate with internal teams & outside vendors & contractors
  • Flexibility to shift focus & priorities
  • Experience in the Retail Operations areas below: Stockroom organization & workflow; Merchandise inventory control; Employee experiences; Store payroll & scheduling; Mobile solutions; Store technology & uses; Loss prevention; Store policies/procedures; Multi-channel distribution; Vendor management; NSOs; store supplies & fixtures


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