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Tripadvisor // enabling travelers to plan & book trips
 
Product, Internship    Paris    Posted: Monday, February 21, 2022
 
   
 
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TheFork, part of the Tripadvisor group, is the leading online restaurants booking platform in Europe & Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book & pay the right restaurant at the right price, & thousands of restaurants owners benefits from our solutions to optimize reservation management, streamline operations & ultimately improve service & boost revenue.

About the role

We are looking for an experienced Product Manager to develop & implement our internal tools initiatives & to enable TheForks scalability in a fast growth environment by providing our internal teams great tools, supporting the optimization of our processes, & managing our back office systems.

As a newly-created role in the company, this is an exciting opportunity to build a Product from scratch & to join an amazing group of Product & Engineering leaders embarked with their teams on a transformation of the Product culture & ways of working at TheFork.

In this role, you will work closely with all teams in the organization, especially with our Operations, Sales & Marketing teams, which are deeply committed & motivated to improving our back office tools as well as the monetization of our Products & to bringing a step change in what Operational Excellence means at TheFork. We strongly believe that success in that role will depend heavily on the capacity of the Product & Engineering leadership & teams to consider internal teams as Customers & to apply modern Product management practices to operational, billing & scalability challenges.

You are the ideal candidate for this role if you want to roll up your sleeves, energize teams through your passion for operational, billing, & scalability  challenges, & be a driver of change in a successful, fast-growing scale up company.

You will

  • Contribute to the definition & implementation of TheForks ambitious operational excellence roadmap (transactional & SaaS pricing, billing, cash collection, monetization)
  • Leverage Product Discovery approach & methods to identify & prioritize internal customer problems to solve & to test/derisk solutions the team wants to build
  • Build business cases & drive decision making of which opportunities to prioritize
  • Implement enhancements to internal processes & ways of working to move the needle on key operational metrics amongst which Costs of Restaurant Acquisition & Maintenance costs
  • Ensure resilience, security, stability of back office systems 
  • Develop & own the Product roadmap related to internal tools & and back-office systems
  • Build trust with senior stakeholders & teams across the business, & collaborate closely with them to ensure a smooth product development process
  • Select & monitor key metrics to measure your teams contribution to the success of TheFork & drive accountability on Product decisions

You will be part of TheFork product team & report to the Product Director, Platform domain.

Who you are

  • Passionate about food & restaurants
  • Minimum 8+ years of experience, with successful track record capturing operational opportunities and/or addressing scalability challenges either in a Billing or Operational capacity & minimum 3 years of Product Management experience
  • People leader: minimum 2 years experience managing, coaching & recruiting Product Managers or operators
  • Experience working in scale-up stage organizations with large Sales & Operations teams
  • Problem solver, process oriented, ability to foster team spirit & performance
  • Strong organizational & analytical skills
  • Excellent communication & collaboration skills. You are able to establish strong relationships with other groups in the organization.
  • Experience working in an Agile environment
  • Experience in digital payment (especially with Stripe as PSP) is a plus
  • Knowledge or experience with billing
  • Fluent in English, comfortable in French or Spanish or Italian

What we offer

  • Being part of hyper growth digital player, headquartered in Paris, with strong international presence & with a winning company culture (balance long-term perspective with accountability, leverage learning & innovation, increase internal cohesion, build a caring environment)
  • Yearly bonus based on performance
  • Restricted Stock Units
  • Hybrid working environment
  • Lifestyle benefit
  • Health Coverage
  • Meal Vouchers
  • Life & long term disability insurance
  • Parental leave 30 days
  • Linkedin learning access
  • Employee assistance plan & worklife (Optum)
  • Viators discount
  • Hertz gold plus reward membership
  • Calm app access

 

The position is based in Paris, or in France with regular interactions with other countries (mostly Spain, Italy, Argentina). We are also open to candidates in other locations or working remotely with the possibility to travel on a regular basis.

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