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  Job Description

The Enterprise Support Representative (ESR) is a subject matter expert dedicated to specific business accounts. An ESR will assist onboarding & enabling plan admins to realize & maximize the value of Pluralsight against their learning initiatives. A successful ESR displays strong communication skills that emphasizes an operational focus driving execution to strategic goals. An ESR will work closely with key customers including the Pluralsight sales & success teams.

Ultimately, an ESR primary responsibility is to enable organizations to promote a culture of learning & their learning objectives are met and/or exceeded.

Who you're committed to being:

  • A life-long learner, developing to be, then maintaining subject matter expertise for Pluralsight to a dedicated customer base

  • Customer focused - able to understand & articulate the needs of the client & deliver on those needs

  • A relationship builder, building & fostering strategic relationships with strategic customers

  • An advocate of learning, promoting & assisting companies to adopt a culture of learning with a focus around onboarding & reporting

  • Adaptable, establishing a statement of work with customers that you will execute against

  • Collaborative, working with Account Executives, Customer Success Managers, Professional Services & others to ensure effective execution on customer success plans.

    What you'll own:

  • Enabling assigned plan admin within Pluralsight. Your role will focus on maximizing the customers' value realization of Pluralsight against their strategic initiatives.

  • License management. You will help advise & execute on bulk license/user additions, removals, and/or updates.

  • Reporting guidance. Your role within reporting can vary between a subject matter expert, consultant, & troubleshooting. You will ensure the customer has confidence & the data they need to articulate & realise value within Pluralsight.

  • Dedicated contact for troubleshooting & issue management. You will be the main contact for any issues experienced by customers & will communicate through the issue remediation.

  • Highly collaborative. You will work with an account team typically consisting of an account executive & customer success manager.


Experience you'll need:

  • Minimum 5-year experience in a support role (or related role)

  • B.A. in a business-related field or equivalent work experience

  • Minimum 1-year experience with enterprise customers, preferably as a SME or onboarding capacity

  • Strong ability to listen & communication as a trusted solution provider

  • Strong organizational & time management skills

  • Understanding of SaaS environment. This can include licence management, training on software & technology as well as applicable business processes.

  • AEM experience a plus

Additional Information

Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.

Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.

And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

All your information will be kept confidential according to EEO guidelines.

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