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Twilio // platform for building messaging applications
Engineering, Full Time    Atlanta, GA    Posted: Friday, February 21, 2020
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Because you belong at Twilio

The Who, What, Why & Where

Twilio is growing rapidly & seeking a Full-Stack Javascript Engineer to deliver support experiences on Flex, our programmable contact center solution. We are seeking a software engineer with strong computer science fundamentals & looking for a creative problem solver & proactive tinkerer to reinvent the agent & customer experience at scale. In this role, you will work closely with our engineering & product team to create world-class support experiences that showcase the value of Twilio products for our customers.


We are looking for a versatile engineer who can help push our services teams to the next level by providing powerful tools, automation & insights that improve their productivity. You are:

  • Product focused, & take pride & ownership of user interfaces that will create a frictionless experience for Twilio employees & customers.
  • Customer-focused & have empathy for our users needs & businesses enabled by the Twilio platform.
  • Versatile, ready to learn & execute across the stack from front-end & UX to back-end & databases, from low-level optimizations & debugging to architecture & system design, from slinging code to operations & assuring the quality of your work.
  • Passionate about modern web application development, familiar with established industry standards, & curious about new frameworks & technologies.
  • Technically savvy & preferably have experience with cloud computing (AWS), APIs, communications, enterprise software, and/or cross-channel systems.
  • Knowledgeable & opionated about the design of REST APIs
  • Strong computer science fundamentals & familiarity with Javascript full-stack development. Familiarity with NodeJS is a plus.
  • 2+ years of experience in building front-end Web user experiences, preferably using frameworks like React, Vue, or Angular.
  • Bachelors degree or equivalent experience required.


As a Full Stack Engineer, you live the Twilio Magic by:

  • WEAR THE CUSTOMERS SHOES: You think backwards from a customer perspective & continuously iterate & improve on our products to raise the bar. You care deeply about user experiences & love intuitive, fluent, & responsive interfaces.
  • BE AN OWNER: Own the execution of your work from design through delivery. You are passionate about code quality & demonstrate ownership across the end-to-end software development lifecycle.
  • WRITE IT DOWN: Demonstrate excellent verbal & written communication - ensure that complex software plans, designs, & implementations are communicated clearly & effectively to our engineers & stakeholders.
  • DRAW THE OWL: Identify new approaches from internal & external sources, & experiment to deliver software that moves the needle on our business metrics using data to drive decision-making.
  • EMPOWER OTHERS: You are comfortable working in high-performing, self-organizing teams & trust yourself & others to get the job done on time & on quality. You embrace agile development & working in a distributed team.
  • NO SHENANIGANS: You strive for inclusion & transparency, & thrive in a cross-functional environment collaborating with engineering, product managers, & stakeholders.


Services Engineering team is a growing engineering team in the Go To Market (GTM) organization with an expanded charter to serve the needs of our Customer Support, Success, & Professional Services organizations. You will help us deliver the reference implementation of Flex at Twilio that serves as the communications backbone for all customer interactions across the end-to-end customer journey, & provide tools to empower our service teams & drive our customers success.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.

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