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Magic Leap // augmented reality tech
 
Design, Full Time    Plantation, FL OR Culver City OR Remote    Posted: Tuesday, March 09, 2021
 
   
 
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JOB DETAILS
 

Job Description

The Voice of the Customer (VoC) team will be responsible in ensuring that the needs & desires of our customers & partners are represented across the whole Magic Leap organization. The VOC team is responsible for conducting customer research & generating customer insights. It is a crucial function that will work closely with the business, product, design & engineering teams to drive customer-centric decisions & ensure there is a clear feedback loop.

The Lead Strategic Designer will be responsible for leading customer & partner research efforts, analyzing qualitative & quantitative customer data to provide strategic business insights. The ideal candidate should be an experienced & organized individual who is passionate about ensuring that the organization will make customer-centric decisions across business, product & engineering. This role will work in an exciting environment to help elevate a voice of customer function for the business, including the creation of streamlined processes & procedures that build new capabilities.

Responsibilities

  • Lead & coordinate research sprints by planning, recruiting participants, surveilling research vendors, moderating interviews & synthesizing key insights & opportunities
  • Advocate for key enterprise & developer (e.g., Independent Service Providers) stakeholders by creating VOC guiding principles, & facilitate workshops that bring the team together to align around customer-centric imperatives 
  • Collaborate with multidisciplinary VOC team to cross-pollinate stakeholder needs with industry paradigms, curated trends, secondary research & insightful exemplars that inspire the art of the possible
  • Bring insights, patterns & observations to life through effective storytelling & visuals
  • Disseminate clear customer-centric guiding principles in service to key business, design, product & engineering stakeholders across the business.

Qualifications

  • 5+ years in a consumer insights, UX research or design strategy role, with particular experience in uncovering b2b stakeholder needs
  • Strong track record leading the application of human-centered design approaches, facilitating them across multidisciplinary stakeholders
  • Experience balancing qualitative & quantitative research methods, synthesizing key insights & driving conceptual ideation against them
  • Excellent verbal, written & visual design communications skills, including meeting facilitation & delivering high-stakes presentations
  • Knowledge/ Experience or b2b hardware tech business experience
  • Knowledge of the AR/VR/MR competitive landscape

Education

  • Background in strategic design, business design, market research, anthropology, psychology or another relevant field
  • Bachelors Degree from an accredited University in a related field
  • Masters Degree preferred
Additional Information

  • All your information will be kept confidential according to Equal Employment Opportunities guidelines.

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