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Deliveroo // restaurant food delivery
London    Posted: Tuesday, August 17, 2021
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The Team

The U.K. & Ireland is our domestic & most mature market. Functions include commercial, operations & marketing, & teams in the UK&I partner closely with global functions such a product, technology & consumer to deliver results for our customers.

The role

The Operations Manager, On-Demand Grocery (ODG) sits within the newly created ODG Operations Team reporting into the Head of ODG Operations. The ODG Operations team is at the forefront of ensuring that Deliveroo strengthens its position as a leader in the online food delivery market. You will help to build out the new function as Deliveroo continues to cement itself in the On Demand Grocery space.

You will be adept at working independently to diagnose, resolve & report on areas of concern & at communicating proficiently with multiple stakeholders. You will be a subject matter expert & executor, the authority on grocery operations. You will often be the Operations voice in the room during meetings with key partners & your ability to influence & deliver a clear message will be key.

Central to this role will be the ability to understand problems, test solutions to address them & quickly determine how to scale them. This is an area where silver bullets are unlikely to be found & a systematic approach to improvements will be the key.

What youll be doing

Operating at scale in a hyper competitive, hyper growth environment is no mean feat. As such you'll be faced with some of the most exciting problems across the food tech space. Working closely with the commercial organisation whilst collaborating with your peers in delivery operations, your role is to be the subject matter expert on grocery operations at Deliveroo with deep knowledge of the end to end fulfilment process.

Your responsibilities will include:

  • Manage the interests of customers, riders & grocery partners in every decision you take to strengthen the business both now & into the future via a smooth logistics network
  • Proactively find areas for improvement, be innovative in seeking the best solution, & execute in a timely & considered manner
  • Demonstrate a deep understanding of how every action in Operations has second- & third-order impacts & how to plan for that
  • Take business priorities into account whilst delivering project workstreams to a very high standard 
  • Positively impact the overall rider network through improvements driven by working with large national grocery partners
  • Attain the knowledge to represent the team in discussions with senior stakeholders 
  • Align the aims of your team with those of other functions within the business


  • Tiertiary level education or equivalent experience in consulting, program management or experience working in a high-growth start up/scale up
  • Analytical - Able to identify the relevant information required to make a decision & present that information in a concise, logical manner
  • Communication - Able to develop good working relationships with key stakeholders, influence, & attain the requisite buy in 
  • Inquisitive - Infectiously curious & happy to question the status-quo
  • Organised - Always deliver the right work at the right time
  • Project management - Comfortable handling multiple workstreams at the same time, working both individually & as part of a team.
  • Track record of getting shit done - Operational knowledge of the business & how it works today.
  • Know when you have enough insight to make-a-call & apply the 80 / 20 rule rapid high-quality decisions
  • Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market
  • Right to work in the United Kingdom

Preferred, but not required

  • Experience within the grocery segment to include a thorough understanding of operations & supply chains. 
  • Experience with forecasting & modelling.
  • Working knowledge of data visualisation tools (e.g. Tableau, Looker, Periscope). SQL a plus

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them.

There are so many questions we need to answer & plenty more we havent even encountered. How do data & technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - & there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous. 

Benefits & Diversity 

At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners & because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed & able to share in the companys success

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing start-ups around.

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