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Asana // productivity software for teams
 
London    Posted: Thursday, December 02, 2021
 
   
 
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JOB DETAILS
 

As a Renewals Manager in EMEA, you will be instrumental in defining, testing, & growing a renewals model that solves for high volume scale & high impact strategies that see improved renewal rates. 

Based in London you will report to the Head of Customer Success EMEA.  You will play an integral part of Asana's success partnering with customers & internal stakeholders such as Account Executives, Customer Success Managers, Legal & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, & driving a high degree of customer satisfaction.  

What you'll achieve:

  • Own, drive, & lead the renewals process in collaboration with the account team to preserve & improve customer contracts & relationships
  • Build renewal process centred on segmentation approaches that maximise value based renewal pricing
  • Negotiate & execute renewal contracts that align to customer goals (in partnership with Finance & Legal)
  • Identify at-risk customers & develop prescriptive plays that would mitigate against this potential churn 
  • Communicate risk clearly & take the lead in developing resolution strategies, escalating wherever appropriate
  • Discover & identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Maintain & report weekly on an accurate rolling 90-day forecast of renewals
  • Assist with enhancing & improving systems & processes to increase efficiencies    

About you:

  • Demonstrated 3-5 years experience in Renewals Management in an enterprise software environment 
  • You are curious, proactive, creative & entrepreneurial leading to being results focused
  • Experience partnering with building strong global cross functional relationships 
  • Ability to connect the dots in a matrix organisation & influence stakeholders from various roles, levels & regions to drive collaboration & program excellence
  • Approaches work with empathy & a creative, problem-solving mindset
  • Demonstrable success in thinking strategically, executing tactically while providing consistent & high levels of customer satisfaction & retention in a fast-paced environment
  • Proficiency with Salesforce, Looker, Tableau & Excel with a curiosity for data led decision making

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world, from small businesses to large enterprises, rely on Asana to manage everything from company objectives to digital transformation to product launches & marketing campaigns. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14 Glassdoor Best Place to Work, & one of Ireland's Best Workplaces. After spending more than a year physically distanced, we are safely & mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With offices all over the world, we are always looking for curious, collaborative, & mission-driven people to help us enable the worlds teams to work together effortlessly.

 

We believe in supporting people to do their best work & thrive, & building a diverse, equitable, & inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected & valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity & expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, & veteran status.

 
 
 
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