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Sweetgreen // fast-casual healthy food chain
Treehouse Support Center - New York City    Posted: Thursday, July 11, 2019
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About sweetgreen:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient & accessible to everyone. Every day in each sweetgreen, our 3,500+ team members make food from scratch, using fresh ingredients & produce delivered that morning. And in our local communities, were committed to leaving people better than we found them. Were in the business of feeding people, & were out to change what that means.

NRO Coordinator

As NRO Coordinator, you will be an integral part of the companys rapid growth, responsible for supporting the new restaurant opening process on the ground. In this role, you'll work closely with the NRO Project Manager, Head Coach, Area leader, & Learning & Development Team to ensure all new restaurants are set up for success. The NRO Coordinator will guarantee visibility for the treehouse, accountability of cross-functional teams, & support for the restaurant teams. He/she will help the Head Coach with systems, processes & admin responsibilities, as well as pre-opening milestones - running turnover & restaurant setup, & closing out punch items. We'll also count on the NRO Coordinator to drive post-open evaluation & improvement of the NRO process, as well as ensure a smooth transition upon moving onto the next opening. The NRO Coordinator is based in one of our treehouse cities (New York or LA) & will report into the New Restaurant Opening Project Manager.

Core Work Activities:

  • Lead Communication: Central point of contact for 1-month period surrounding New Restaurant Openings. Manage logistics, vendor coordination & operations support
    • Protect Execution: Ensure sweetgreen NRO processes are executed. Participate in punch walk & turnover to complete pre-opening checklist & NRO turnover scorecard. Lead vendor coordination including receiving, returning & any additional ordering. Follow-up with vendors/cross functional treehouse teams if/when necessary.
  • Provide Support:
    • Support NRO Manager, Area Leader, Head Coach & LIT team with logistics + scheduling
    • Support head coach with pre-opening administrative duties, including, but not limited to office set up, pre-opening prep lists, training week inventory & ordering, scheduling, & pre-opening invoicing
    • Help restaurant leadership understand & hit target metrics
  • Evaluate Process: Report on NRO opening to include execution wins, opportunities, team member, & customer experience improvements. Participate in post mortem with cross functional teams to assess NRO success. Identify opportunities for & drive continuous improvement in the NRO process

Requirements & Skills

  • 2+ years in a restaurant management/leadership role, 1+ year NRO experience
  • Resourceful, proactive, & able to thrive in a fast-paced environment
  • Extremely detail-oriented
  • Flexibility & ability to react professionally to changes in schedules and/or project direction
  • Strong understanding of P&L statement, inventory management software (Compeat preferred), & scheduling tools (Crunchtime preferred)
  • Excellent written & verbal communication
    • Ability to work independently & problem solve
    • Ability to influence cross-functional partners to meet deliverables
    • Proficient in Word, G Suite (google sheets, hangout, etc), & excel
  • Ability to travel frequently with flexible working hours


  • Full-time, salaried position
  • Travel time subject to change: approx 50% of the month

What you'll get:

  • Competitive pay + bonus plan granted based on performance
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them & by connecting them to real food
  • To live the sweetlife & celebrate your passion + purpose
  • A collaborative family of people who live our core values & have your back
  • A clear career path with opportunities for development, both personally & professionally
  • Our annual Impact Retreat offsite
  • Free sweetgreen swag
  • Complimentary sweetgreen

The Bigger Impact:

  • An opportunity to make a real impact on the people around you, by growing them & making sweetgreen a better place to work for our teams
  • A collaborative family of people who live our core values & have your back
  • To live the sweetlife & celebrate your passion + purpose

Come join thesweetlife!

sweetgreen provides equal opportunities for everyone that works for us & everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, pleaseclick here.

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