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Brooklinen // bedroom basics, sheets & pillows
Brooklyn, New York    Posted: Tuesday, April 27, 2021
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Were looking for an energetic & process-driven Operations Associate to join our rapidly-growing Operations team in Brooklyn, NY (currently remote & expected to be back in summer 2021!). Reporting to our Senior Manager, Logistics, youll oversee daily inbound shipment volume by tracking & tracing shipments from our vendors to our warehouses, in order to ensure that our shipments are delivered in full & on time. Youll grow to become our expert in transportation management, issue resolution, & inventory availability.

The most exciting part? Youll be joining our team as we take our inbound logistics program into the future (think systems revamps & innovative dashboards), in order to bring our product to customers faster than ever. So if youre an operations enthusiast who is energized by new challenges, driven by deadlines & processes, & excited to create the best experience for Brooklinen customers, then this is the job for you. 

What youll do

  • Work cross-functionally with our freight forwarders & vendors to ensure our shipments are being picked up on time, in full
  • Oversee daily inbound shipment volume, ensuring full containers & trucks are delivered to our warehouses on time
  • Ensure our ERP system is up-to-date with in-transit shipments, & reconcile receipts on a daily basis 
  • Provide impactful reporting on our partners performance by ensuring data integrity (youll develop an understanding of the interdependencies between our systems, data, & process)
  • Provide weekly reporting on our in-transit shipments to our 3PLs, to ensure appointments are scheduled
  • Monthly KPI measurement - ensure our SLAs & KPIs are meeting expectations
  • Assist with developing our Shipment Compliance Library, for audit representation

We're looking for someone with

  • 1+ years of inbound operations experience
  • ERP experience 
  • Experience working with freight forwarders, 3PLs, & vendors
  • Intermediate Excel skills, with strong analytical skills
  • A process- & deadline-driven mindset 
  • Production and/or WMS, OMS experience is a plus
  • The ability to be highly organized, work autonomously, & have a strong attention to detail
  • A genuine excitement to roll up your sleeves, dive in, & grow a career in operations in the DTC space
  • The Brooklinen way: inclusive, proactive, a do-whatever-it-takes attitude, & a true team player

Why join us?

  • Our team is made up of friendly, funny, welcoming, low-ego, & passionate people -- who also happen to be great at what they do. We all know the people you work with can make or break a job & so we go to great lengths to protect this amazing culture.
  • We work hard, but are well-rounded (and well-rested). Breaks to pet dogs & hang with coworkers are encouraged. So is taking vacation (weve got a $1k vacation bonus), getting out of here at a reasonable hour, Summer Fridays, & obviously getting a great night sleep (our day starts at 10am).
  • Care about growth? So do we. Were growing rapidly, so weve got tons of exciting growth opportunities for our amazingly talented team. Not the type of place where you wait for your boss to quit before you can get promoted. New projects & business needs pop up every single day, & we always look internally first.
  • All the other stuff youd expect - great benefits (with fully company-paid options), a 401k plan, 100% paid parental leave for ALL new parents, budget for learning & development, fun team outings, & much more.

Everyone is welcome at Brooklinen - were passionate about building a team that reflects the diversity of our community & creating an environment where our differences are celebrated. We invite you to take a look at how weve done so far & where we know we need to do better.

About Brooklinen

At Brooklinen, we deliver simple, beautiful, high-quality home essentials at a fair price. We cut out the middlemen, brand markups, & anything that doesnt add value for our customers so they can absorb all the savings. We design our own luxury basics & bring them to you at

Since launching 2014, Brooklinen has obtained over 60,000+ 5-star reviews & been featured in Forbes, Vogue, Fortune, New York Magazine, GQ & more. 

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