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General Assembly transforms thinkers into creators thru education & opptys in tech, business & design.
 
New York City    Posted: Monday, February 04, 2019
 
   
 
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JOB DETAILS
 

Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in todays most in-demand skills. As featured in The Economist, Wired, & The New York Times, GA offers training in web development, data, design, business, & more, both online & at campuses around the world. Our global professional community boasts 40,000 full- & part-time alumni & counting.In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent & spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloittes Technology Fast 500, & Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

As a Senior Engagement Manager, you manage delivery of General Assemblys largest client programs, maintain & grow our most important client relationships, & ultimately are responsible for organizing & managing cross-functional teams to deliver on the largest & most important programs for our clients, & $3-5 million of annual client revenue.

Responsibilities:

  • Manage top tier, Fortune 100 client relationships, & partner with sales team to expand accounts
  • Lead Engagement, Product, & Instructional teams to deliver complex programs at scale
  • Lead project planning & scoping process, pre- & post-sale, by creating & managing project timelines & building internal & external project documentation
  • Act as primary client-facing point of contact week over week, including leading client updates & addressing escalated client questions
  • Build & manage program P&Ls to ensure profitability in line with company targets
  • Proactively identify new ways for GA to contribute to clients talent upskilling & reskilling strategies
  • Monitor program success as measured by learning & sentiment metrics
  • Partner with GAs global network of subject matter experts to deliver in-person & online training programs in data, product management, tech, digital marketing, & innovation culture
  • Manage team of Engagement Managers on your accounts (may be direct or dotted line), providing direction, guidance, & development while driving for results

Skills & Qualifications

Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects & are exceptional problem solvers. They are comfortable with ambiguity, & also possess polished communication skills, infectious positive energy, & a passion for fast-paced & dynamic environments. Ideal skills/experience includes:

  • 3+ years using Excel & Google Suite
  • 2+ years as primary client-facing project owner
  • 2+ years managing a team
  • 2+ years leading cross-functional projects
  • 1+ year owning a P&L preferred
  • Experience working in pre-sales/legal support function a plus
  • Experience using Jira a plus
  • Experience coordinating training programs a plus

Competencies

  • Planning
  • Presentation Skills
  • Directing Others
  • Interpersonal Savvy
  • Dealing w/Ambiguity
  • Drive for Results
  • Business Acumen
 
 
 
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