Looking for a job to get you out of bed?

Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Caspers sleep products including its pillow, bedding, & furniture are developed in-house by the companys award-winning R&D team in San Francisco. Casper was named one of Fast Companys Most Innovative Companies in the World & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

Caspers Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, & announced the plan to open 200 stores across the country & in Canada. Join the Dream Team as the Casper family continues to grow!

Nuts & Bolts:

At Casper, we believe that better sleep makes for better living.  We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be a Market Manager. You will drive the growth of Casper in your respective store as well as 1-2 additional locations. You will develop a customer-centric environment & a results-driven sales culture. You are passionate about people management & recognize that getting the best from your team requires leading by example, active coaching & investing in their development. You have a practical sensibility when it comes to customer journey & excel in data-driven decision making.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

Performance Driver

• Set clear goals & expectations & hold people accountable to a high standard of excellence
• Achieve financial targets through monitoring & improvement of measurable statistics that drive results
• Ensure disciplined management of individual stores P/L
• Analyze, interpret & apply data to identify key trends to maximize results. This includes reporting out information to key business stakeholders
• Drive your areas business with agility, changing direction & continuously improving

Talent Manager

• The Talent Manager is accountable for their markets leadership development, employee experience, & team engagement
• Model behavior that reflects the company mission, vision, & values
• Manage team performance & growth through recognition, monitoring team engagement & creating a culture of feedback in a calm objective fact-based manner
• Provide growth & development through ongoing training & development
• Develop a best in class talent pool, proactively recruit for the future, ensure your team is diverse & reflective of the customer.

Communication

• The Communicator is the voice of the market & is the connection point between the stores & Area Manager. 
• Build engagement within your market & between stores resulting in a sense of community
• Effectively receives & delivers feedback from the stores on the customer journey, product wins & opportunities, operational challenges, & overall performance.
• Ensure that all training & development programs are implemented & monitored for success.
• Contribute to annual performance evaluations for direct reports while overseeing the process for the entire store.
• Maintain a performance culture of ownership, continuous improvement & goal achievement.
• Maintain safe working conditions & facilities maintenance.
• Build & promote strong collaborative relationships across the fleet & HQ.

Our dream candidate has

• 5+ years minimum experience as a General Manager or multi-unit people leader in retail, sales, customer service, or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast-paced environments
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets & controlling expenses.
• Deep & demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast-paced, entrepreneurial environment understands the importance of experimentation & iteration.
• Fluency in Salesforce preferred
• Ability to lift at least 50lbs
• Willing to relocate for growth opportunities