THE POSITION: 
Our roster has an opening with your name on it

Everyone on our team has a part to playFanDuel Group is looking to add a Responsible Gaming Compliance Associate to its Risk & Compliance Team. Responsible Gaming is one of the key components of FanDuels long term strategy to build a first-class sports betting platform. We cannot be successful if we dont protect customers who may be at risk for Responsible Gaming issues-- all customers should only play if playing makes sense for them, & if they play, they should only play appropriately & safely. We need a Responsible Gaming Compliance Associate to help get us help where we need to go as this industry matures. This critical role will report to the Director of Responsible Gaming & work with the Responsible Gaming Operations Team to review & assess customer accounts for Responsible Gaming Risk & work across departments to help provide a safe, sustainable experience for FanDuel customers.

THE GAME PLAN:

• Be the face of Responsible Gaming to internal partners.
• Handling daily customer interactions in the responsible gaming queues, prioritizing the handling of all contacts, & handling escalations of customer support or other frontline team.
• Communicate effectively with teammates & customers.
• Act as a point of contact for VIP, Retail & Customer Service teams to provide Responsible Gaming guidance & support.
• Conduct Responsible Gaming risk assessments of customer accounts & manage accounts appropriately.
• Review & disposition RG alerts & escalations.
• Interacting with players for problem gaming cases, customer complaint escalations, & self-excluded account concerns.
• Assisting other customer-facing teams (Support, Security, etc.) with responsible gaming cases, questions, & issues, including restricting deposit limits; restricting table limits; casino limits & restrictions; & selfexclusion features.
• Actively contribute to the continuous improvement of RG processes & systems
• Build strong professional relationships with team member throughout FanDuel
• Collaborating with the Responsible Gaming Team to perform other responsible gaming-related duties as requested.

THE STATS:
What we're looking for in our next teammate

• Once hired, the Compliance Associate will be required to obtain licenses from various jurisdictions in order to complete tasks associated with their role at FanDuel
• Bachelors Degree or relevant work experience preferred
• Minimum 2 years of total business experience, experience in the gaming industry or other highly regulated industries preferred
• Excellent customer service skills & strong attention to detail
• Excellent interpersonal & communication skills
• Good investigative & problem solving skills
• Passion to work hard in a fast-paced, start-up environment
• An exceptional team builder & team player
• A self-starter with energy to follow-through & own the outcome

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting & fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship & professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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